Supply Chain Manager

Curious Universe UK; Bath; On-site; GBP 60,000 - 85,000; Full time

Job summary

Curious Universe UK in Bath is seeking a Supply Chain Manager to lead the development of our European supply chain, ensuring products move efficiently across markets while complying with international regulations.

You will work closely with Commercial, Sales, Production, Operations, Shipping, Finance and our international customers to deliver operational excellence and scalable processes to support future growth.

Qualifications

• Experience in supply chain or logistics management is required.
• Strong understanding of global freight, customs, and international distribution.
• Experience with European warehousing and third-party logistics providers.
• Knowledge of import/export documentation and international trade.
• Excellent communication and relationship management skills.
• Proficiency with Excel and ERP systems, a plus German language skills.

Responsibilities

• Develop and implement supply chain solutions to support European growth.
• Build relationships with international freight forwarders, warehousing partners, and 3PLs, and monitor service levels.
• Own international delivery issues, coordinating with internal teams and partners to resolve problems.
• Lead end-to-end order fulfilment for key international customers, including invoicing and shipping coordination.
• Provide guidance to internal departments to meet customer requirements efficiently and compliantly.
• Maintain relationships with customer logistics teams and promote long-term growth.
• Ensure compliance with EPR, environmental and packaging legislation, import/export rules, and customs.
• Coordinate European operations with Curious Universe GmbH across the UK and Germany.
• Capture and document operational processes to enable training and scalable procedures.

Skills

Supply chain experience

Global freight & customs

European logistics partnerships

Import/export documentation

Communication & stakeholder management

German language bonus

Tools

Excel

ERP systems

Job description

We are an equal opportunities employer with a flexible approach. Hiring the right team is of paramount importance to us so we work with all employees to ensure they can ‘Work Where they Work Best’. Our hybrid working solution allows us to cater to the different needs of our workforce whilst still providing outstanding service to our customers. Both yours and the business’s needs will be discussed at interview to reach a mutually beneficial working schedule.
We are always keen to hear from people wishing to work with us so please review our current job vacancies below.

Supply Chain Manager

Purpose of the Role

As Curious Universe continues to expand internationally, we are looking for a Supply Chain Manager to lead the development of our European supply chain.

This is a pivotal role responsible for ensuring our products move efficiently across global markets whilst maintaining compliance with international regulations, supporting key retail customers, and developing scalable processes to support future growth.

Working closely with Commercial, Sales, Production, Operations, Shipping, Finance and our international Customers, you will play a key role in delivering operational excellence.

Main Responsibilities

• Develop and implement supply chain solutions that support the continued growth of Curious Universe's European business.
• Build and maintain strong relationships with international freight forwarders, warehousing partners and third-party logistics providers, monitoring performance against agreed service levels and identifying opportunities to improve cost, service and efficiency.
• Take ownership of supply chain issues affecting international customer deliveries, coordinating with internal teams, suppliers and logistics partners to resolve problems quickly while maintaining clear communication with stakeholders throughout.
• Act as the operational lead for key international customers, managing the end-to‑end order fulfilment process including order processing, invoicing, shipment coordination and responding to customer enquiries, ensuring a consistently high standard of customer service.
• Provide guidance and operational support to internal departments, to ensure customer requirements are delivered efficiently and compliantly.
• Build and maintain strong working relationships with customer logistics teams, acting as the primary operational contact and fostering collaborative partnerships that support long‑term business growth.
• Ensuring the business remains compliant with Extended Producer Responsibility (EPR), country‑specific environmental and packaging legislations, import and export regulations, customs requirements and other relevant supply chain obligations across multiple territories.
• Act as the primary operational contact for Curious Universe GmbH, working closely with colleagues in both the UK and Germany to align processes, coordinateEuropean operations and promote consistent ways of working across the business.
• Capture, review and document operational processes, creating clear, scalable procedures that support business continuity, facilitate training and enable the organisation to grow efficiently.

Skills & Experience

• Experience within supply chain or logistics management.
• Strong understanding of global freight, customs and international distribution.
• Experience working with European warehousing and managing third‑party logistics providers.
• Knowledge of import/export documentation and international trade.
• Excellent communication and relationship management skills.
• Excel and ERP system experience.
• Any German language skills are a bonus!
  

This role is based in our office in Bath.

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