Supply Chain & Logistics Manager - Haircare Brand

Flora & Curl; Birmingham; On-site; GBP 40,000 - 70,000; Full time

Job summary

An established industry player in the haircare sector is seeking a dynamic Supply Chain & Logistics Manager to join their passionate team. This pivotal role involves overseeing the entire supply chain process, from demand forecasting to logistics management, ensuring smooth operations that enhance customer satisfaction. The ideal candidate will thrive in a fast-paced environment, leveraging their expertise in inventory management and supplier relations to drive efficiency. Join a purpose-driven company committed to sustainability and innovation, where your contributions will directly impact the growth and success of the brand on a global scale.

Benefits

Sustainability-focused work environment

Opportunities for professional growth

Dynamic and collaborative team culture

Qualifications

• 4-5+ years of experience in supply chain or logistics roles.
• Strong knowledge of global trade logistics and customs clearance.
• Proven experience in demand forecasting and stock planning.

Responsibilities

• Manage end-to-end supply chain from production to delivery.
• Oversee logistics operations and third-party warehouse services.
• Collaborate with internal teams to align production timelines.

Skills

Demand Forecasting

Supplier Management

Inventory Management

Logistics Coordination

Analytical Skills

Communication Skills

Education

Qualification in Supply Chain Management

Degree in Logistics or Operations

Tools

ERP/WMS Systems (Unleashed)

E-commerce Platforms (Shopify)

Excel (VLOOKUP, PivotTables)

Job description

Supply Chain & Logistics Manager - Haircare Brand

Supply Chain & Logistics Manager - Haircare Brand

Flora & Curl is a UK-based haircare brand with a passion for empowering our customers to uncover healthy and more radiant textured hair. We are dedicated to putting the care back in hair care.

We’ve received amazing testimonials attesting to the results of our plant powered, botanical haircare solutions for textured hair. Rooted in science, backed by nature, and crafted with care and conscience, we love creating naturally powerful haircare products for our customers all over the world.

We've shipped to over 70 countries including France, Germany, Netherlands and Spain.

About You

We’re looking for a highly motivated Supply Chain & Logistics Manager to join our dynamic and growing team. This is a pivotal role in ensuring that our supply chain and logistic operations, from forecasting and purchasing to exporting and fulfilment - are running smoothly, efficiently, and cost-effectively.

You will be responsible for overseeing every aspect of our supply chain and logistics ecosystem. From managing supplier relationships and third-party logistics providers to ensuring products are delivered on time to our B2B and B2C customers, you’ll help us scale operations and maintain exceptional customer satisfaction as we grow.

This role is ideal for someone who enjoys working cross-functionally, thrives on problem-solving, and is driven by performance metrics and data. Experience in the cosmetics, beauty, or FMCG industry is highly advantageous.

The purpose of this role is to:

Supply chain

• Manage end to end inventory from production to warehouse receivings;
• Manage demand and supply through inventory planning and production timelines and incoming inventory

Logistics

• Oversee all inbound and outbound logistics
• Develop and implement logistics strategies to ensure efficient operations
• Oversee our third-party warehouse services

Key Responsibilities

Supply Chain

Demand Planning and Forecasting:

• Own the end-to-end supply chain process, from supplier sourcing and manufacturing coordination to delivery and warehousing.
• Forecast product demand across multiple channels (DTC, retail, wholesale) using historical sales data, trend analysis, promotional calendars, and seasonality insights.
• Use data from platforms like Shopify and Unleashed to support accurate planning.
• Collaborate with internal teams (sales, marketing, product development) and external vendors (labs, packaging partners) to ensure aligned production timelines.
• Perform root cause analysis on forecasting errors or stock discrepancies and implement corrective actions.

Inventory Management:

• Monitor real-time inventory levels across warehouses to maintain optimal stock health and avoid overstock or stockouts.
• Define and maintain minimum and safety stock thresholds for all SKUs, components, and packaging materials.
• Create purchase orders based on forecasted demand, supplier lead times, and product life cycles.
• Coordinate the delivery of components and finished goods from suppliers to warehouses and ensure that items are quality-checked and received as per specification.
• Conduct regular stock reconciliations and cycle counts, investigating variances and discrepancies thoroughly.

Logistics

• Be the key contact to our third-party warehouses to oversee our order fulfilment operations
• Manage relationships with 3PL warehouse partners, ensuring they meet contractual obligations and deliver on KPIs (on-time shipping, accuracy rates, damage control, returns handling).
• Work closely with warehouse teams to resolve fulfillment issues, streamline processes, and ensure all b2c and b2b orders are shipped without issues and in line with SLAs.
• Communication with the sales and customer service team is key.
• Monitor and analyse key shipping metrics: delivery times, cost-per-order, return rates, and shipping accuracy.
• Review logistics and 3pl invoices for accuracy, approve charges, and conduct regular rate benchmarking to ensure competitive pricing.
• Implement initiatives to improve shipping options, reduce delivery times, and lower operational costs.
• Coordinate all inbound and outbound freight, including imports and exports between the UK, EU, US, and other global markets.
• Liaise with freight forwarders and customs brokers to ensure timely and compliant cross-border shipping.
• Prepare shipping documentation (commercial invoices, bills of lading, customs declarations) for seamless customs clearance.
• Request and compare quotes from multiple freight partners to ensure best rates and lead times.
• Ensure all logistics partners comply with packaging requirements, and retailer-specific delivery standards.
• Create comprehensive supply chain and logistics dashboards and reports to monitor key metrics such as inventory turnover, stock coverage, supplier performance, and fulfillment accuracy.
• Provide monthly reporting on COGS, stock on hand, return and damage rates, and logistics spend to the finance and leadership teams.
• Highlight variances between forecast and actual sales, adjusting plans accordingly and communicating insights clearly to stakeholders.
• Proactively identify supply chain risks (e.g., supplier delays, geopolitical disruptions, raw material shortages) and recommend contingency plans.
• Continuously evaluate logistics, warehousing, and procurement processes to identify cost-saving and service improvement opportunities.

Skills & Experience

• Qualification in Supply Chain Management, Logistics, Operations, or a related discipline.
• 4–5+ years of experience in a similar role within retail, e-commerce, beauty, cosmetics, or FMCG.
• Proven experience in demand forecasting, stock planning, purchasing, and supplier management.
• Strong knowledge of global trade logistics, including import/export regulations, documentation, and customs clearance.
• Proficiency with ERP/WMS systems (e.g., Unleashed or similar), e-commerce platforms (e.g., Shopify), and logistics platforms.
• Experience with creating end of month stock and cost of goods sold reports.
• Bonus: Advanced Excel skills—comfortable with formulas such as VLOOKUP, HLOOKUP, SUMIFS, and PivotTables.

Personal Qualities

• Excellent communication and interpersonal skills with the ability to build strong relationships with suppliers, partners, and internal stakeholders.
• Strong organisational skills and the ability to manage multiple tasks simultaneously
• Highly numerical and analytical
• Highly analytical with a strong commercial mindset and attention to detail.
• Reliable, proactive and solutions-focused, with a drive for continuous improvement.Exceptionally organised and able to manage multiple priorities in a fast-paced, ever-evolving environment.
• A positive, can-do attitude with a genuine, kind disposition.
• You’re naturally inquisitive and excited by the opportunity to learn and work collaboratively.

Why Join Us?

• Be part of a purpose-driven, sustainability-focused company within the beauty and haircare space.
• Play a pivotal role in shaping and scaling our supply chain operations globally.
• Opportunity to grow within a fast-paced, ambitious company expanding internationally.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Retail Health and Personal Care Products

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