Supply Chain job - Shipping Documentation Officer (ATA Carnets)

People First; Greater London; Hybrid; GBP 32,000 - 40,000; Full time

Benefits offered by this job

Travel covered

Job summary

People First Team Japan/ピープルファーストチームジャパン is seeking a Shipping Documentation Officer (ATA Carnets) to support customers at Hayes & Harlington and London City Office. The role includes issuing ATACarnets, handling inquiries, and ensuring compliance with data protection and marketing communications standards.

You will join a team responsible for delivering high-quality trade documentation services, with initial office-based training in London and a hybrid pattern thereafter.

Qualifications

• Previous experience in international trade documentation or ATA Carnets.
• Strong collaboration and team-working with a customer-focused approach.
• Excellent communication and time-management abilities.
• Ability to work autonomously and manage multiple tasks.

Responsibilities

• Check, certify and issue ATACarnets.
• Administration and discharging of ATACarnets.
• Deal with customer enquiries by phone, email and face-to-face. Be the go-to contact for customers at Hayes and Harlington.

Skills

ATA Carnets experience

Trade documentation experience

Collaborative working

Customer service

Organizational skills

Time management

Communication skills

Attention to detail

Multitasking

Stakeholder management

Autonomous working

MS Office (Word/Excel/Outlook)

Tools

MS Office

Job description

JobTitle:Shipping Documentation Officer (ATA Carnets)

YourNewSalary:£32k,increasingtoc£40kastrainingiscompleted(after8-12months)

Location:Hybrid:3daysaweekatthecustomersoffice(HayesandHarlington),withtwodaysworkingfromhome.Firstmonth100%officebasedinLondonCityOfficefortraining.Travelcovered.

Status:Permanent

Start:ASAP

Workinghours:MondaytoFriday(9-5pm)35hours,someflexibilityonhours

WhoYou'llbeWorkingfor:London’skeyhubforthebusinesscommunityintermsofbusiness,tradeandinvestment.

ShippingDocumentationOfficer(ATACarnets)-WhatYou'llbeDoing:

ReportingtotheDeputyHeadofTradeDocumentation,theATACarnetBranchOfficerwillbeanin-housespecialist,assistingthecustomerwithqueries,challengesandprovidingsupporttotheiroffice.Youwillbeastaffmemberbasedatthecustomer’sofficeinHayesandHarlingtonensuringyoudeliverthebestservicepossible.

ShippingDocumentationOfficer(ATACarnets)-Keyresponsibilities

• Check,certifyandissueATACarnets
• AdministrationanddischargingofATACarnets
• Dealwithcustomerenquiriesbyphone,e-mailandface-to-face.Toberecognisedasthego-tocontactforthecustomersattheHayesandHarlingtonoffice
• Toliaisewithcustomsonissuesonbehalfofourcustomersregardingissueswithinbound/outboundtravels
• Tolearn,understandandbeabletoissueCertificatesofOrigin
• ArchivingofATACarnets
• RepresenttheTradeDocumentationTeamatInternalandsomeExternalEventsheldbythecompanyandotherpartnerorganisations
• Identifypotentialmembersandpassleadsontothemembershipteam
• Ensureprocessesandactivitiesarefullycompliantwithcompanyprotocolsandlegislationincludingdataprotectionandmarketingcommunications.
• Reflectthecompany'svalues,demonstratinghighlevelsofprofessionalperformanceandbehaviouralstandards,alwaysseekingcontinuousimprovement
• Managestakeholderrelationshipsandensurethattheservicethattheyreceiveisrepresentativeofthecompany'shighstandards.
• Demonstrateflexibleandadaptableapproachtobusinessneedsatanygiventime
• Contributetoamotivated,respectedandhighlyknowledgeableteamofprofessionalsfocussedonoverallsuccessoftheteamandbusiness
• UndertakeanyotherdutiesasrequestedbytheDeputyHeadofDocumentationandTradeDocumentationSupervisors

ShippingDocumentationOfficer(ATACarnets)-TheSkillsYou'llNeedtoSucceed:

• PreviousexperienceofInternationalTradeDocumentationormorespecifically,ATACarnets
• ExperienceofTradeDocumentationispreferredbutnotessential.
• Tohaveastrongunderstandingoftheimportanceofcollaborativeworkingwithateamworkorientatedfocus
• Excellentcustomerserviceskills
• Strongorganisationalskills
• Strongtimemanagementandprioritisationskills
• Strongcommunicationskills(bothwrittenandverbal)
• Excellentattentiontodetail
• Abilitytomulti-task
• Abilitytobuildgoodworkingrelationshipswithbothinternalandexternalstakeholders
• Abilitytoworkautonomously
• GoodworkingknowledgeofWord,ExcelandOutlook

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PleasenotethatwecanonlyconsidercandidateswhoareeligibletoworkintheUKandareabletoproviderelevantsupportingdocumentation.

PeopleFirstiscommittedtoincreasingdiversity,andmaintaininganinclusiveworkplaceculture.Wewelcomeapplicationsfromallqualifiedcandidatesregardlessoftheirethnicity,race,gender,religiousbeliefs,sexualorientation,yearofbirth,relationshipstatusorwhetherornottheyhaveadisability.

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