Supply Chain job - Shipping Documentation Officer (ATA Carnets)

People First; Greater London; Hybrid; GBP 32,000 - 40,000; Full time

Job summary

People First Recruitment is recruiting a Shipping Documentation Officer (ATA Carnets) to join London-based operations. The role offers hybrid working: three days at the customer’s Hayes and Harlington office and two days from home, with the first month office-based for training in London.

You will issue ATACarnets, handle customer enquiries, manage certificates of origin, and support the Trade Documentation team at events and with stakeholder communications, ensuring compliance and high

Qualifications

• ATA Carnets experience
• Trade Documentation experience preferred
• Teamwork and collaborative approach
• Excellent customer service skills
• Strong organisational skills
• Good time management and prioritisation
• Strong communication skills (written and verbal)
• Excellent attention to detail
• Ability to multi-task
• Ability to build relationships with stakeholders
• Ability to work autonomously
• Good working knowledge of Word, Excel and Outlook

Responsibilities

• Check, certify and issue ATACarnets
• Administration and discharging of ATACarnets
• Deal with customer enquiries by phone, email and face-to-face
• Liaise with customers on issues related to inbound/outbound travel
• Learn, understand and issue Certificates of Origin
• Archiving of ATACarnets
• Represent the Trade Documentation Team at events and with partner organisations
• Identify potential members and pass leads to the membership team
• Ensure processes and activities comply with company policies and laws
• Reflect the company values and maintain high standards of professionalism
• Manage stakeholder relationships and ensure quality service
• Demonstrate flexibility to business needs
• Contribute to a motivated and knowledgeable team
• Undertake other duties as required by management

Skills

ATA Carnets

Teamwork

Customer service

Organisational skills

Time management

Communication skills

Attention to detail

Multi-tasking

Stakeholder relationships

Autonomy

Autonomy

Tools

Word

Excel

Outlook

Job description

JobTitle:Shipping Documentation Officer (ATA Carnets)

YourNewSalary:£32k,increasingtoc£40kastrainingiscompleted(after8-12months)

Location:Hybrid:3daysaweekatthecustomersoffice(HayesandHarlington),withtwodaysworkingfromhome.Firstmonth100%officebasedinLondonCityOfficefortraining.Travelcovered.

Status:Permanent

Start:ASAP

Workinghours:MondaytoFriday(9-5pm)35hours,someflexibilityonhours

WhoYou'llbeWorkingfor:London’skeyhubforthebusinesscommunityintermsofbusiness,tradeandinvestment.

ShippingDocumentationOfficer(ATACarnets)-WhatYou'llbeDoing:

ReportingtotheDeputyHeadofTradeDocumentation,theATACarnetBranchOfficerwillbeanin-housespecialist,assistingthecustomerwithqueries,challengesandprovidingsupporttotheiroffice.Youwillbeastaffmemberbasedatthecustomer’sofficeinHayesandHarlingtonensuringyoudeliverthebestservicepossible.

ShippingDocumentationOfficer(ATACarnets)-Keyresponsibilities

• Check,certifyandissueATACarnets
• AdministrationanddischargingofATACarnets
• Dealwithcustomerenquiriesbyphone,e-mailandface-to-face.Toberecognisedasthego-tocontactforthecustomersattheHayesandHarlingtonoffice
• Toliaisewithcustomsonissuesonbehalfofourcustomersregardingissueswithinbound/outboundtravels
• Tolearn,understandandbeabletoissueCertificatesofOrigin
• ArchivingofATACarnets
• RepresenttheTradeDocumentationTeamatInternalandsomeExternalEventsheldbythecompanyandotherpartnerorganisations
• Identifypotentialmembersandpassleadsontothemembershipteam
• Ensureprocessesandactivitiesarefullycompliantwithcompanyprotocolsandlegislationincludingdataprotectionandmarketingcommunications.
• Reflectthecompany'svalues,demonstratinghighlevelsofprofessionalperformanceandbehaviouralstandards,alwaysseekingcontinuousimprovement
• Managestakeholderrelationshipsandensurethattheservicethattheyreceiveisrepresentativeofthecompany'shighstandards.
• Demonstrateflexibleandadaptableapproachtobusinessneedsatanygiventime
• Contributetoamotivated,respectedandhighlyknowledgeableteamofprofessionalsfocussedonoverallsuccessoftheteamandbusiness
• UndertakeanyotherdutiesasrequestedbytheDeputyHeadofDocumentationandTradeDocumentationSupervisors

ShippingDocumentationOfficer(ATACarnets)-TheSkillsYou'llNeedtoSucceed:

• PreviousexperienceofInternationalTradeDocumentationormorespecifically,ATACarnets
• ExperienceofTradeDocumentationispreferredbutnotessential.
• Tohaveastrongunderstandingoftheimportanceofcollaborativeworkingwithateamworkorientatedfocus
• Excellentcustomerserviceskills
• Strongorganisationalskills
• Strongtimemanagementandprioritisationskills
• Strongcommunicationskills(bothwrittenandverbal)
• Excellentattentiontodetail
• Abilitytomulti-task
• Abilitytobuildgoodworkingrelationshipswithbothinternalandexternalstakeholders
• Abilitytoworkautonomously
• GoodworkingknowledgeofWord,ExcelandOutlook

Please follow us on Linkedin: https://www.linkedin.com/company/people-first-supply-chain

PleasenotethatwecanonlyconsidercandidateswhoareeligibletoworkintheUKandareabletoproviderelevantsupportingdocumentation.

PeopleFirstiscommittedtoincreasingdiversity,andmaintaininganinclusiveworkplaceculture.Wewelcomeapplicationsfromallqualifiedcandidatesregardlessoftheirethnicity,race,gender,religiousbeliefs,sexualorientation,yearofbirth,relationshipstatusorwhetherornottheyhaveadisability.

PeopleFirst(Recruitment)Limitedactsasanemploymentagencyforpermanentandfixedtermcontractrecruitmentandasanemploymentbusinessforthesupplyoftemporaryworkers.PleasenotethatbyapplyingforthisjobyouacceptourTermsofUseandPrivacyPolicywhichcanbefoundonourwebsite.