Supply Chain Job - Logistics & Customer Service Assistant - London

People First Team Japan/ピープルファーストチームジャパン; United Kingdom; Hybrid; GBP 34,000 - 40,000; Full time

Job summary

A logistics and customer service provider in West London is seeking a Logistics & Customer Service Assistant. The role involves managing the daily logistics operations, including order processing, customer inquiries, and administrative support for logistics and sales teams. Ideal candidates will have logistics experience and strong communication skills. The position offers a hybrid work model with in-office days.

Benefits

Hybrid work model

Inclusive workplace culture

Qualifications

• Previous experience in logistics or order management is required.
• Strong organizational and time management skills are essential.
• Excellent written and verbal communication skills in English are necessary.

Responsibilities

• Respond to customer inquiries and liaise with relevant departments.
• Manage end-to-end order processing and maintain documentation.
• Provide general administrative support for logistics and sales teams.

Skills

Logistics experience

Customer service skills

Organizational skills

Communication skills

Knowledge of SAP

Tools

Excel

SAP

Job description

Title:Logistics & Customer Service Assistant

Status:Permanent

Salary:£40,000pa

Work hour:Mon to Fri, 9:00 – 17:00

Hybrid:least 2 days per week (Tuesdays and Wednesdays) at the office.

Location:West London

The role’s main aim is to support the daily logistics operations and coordinate activities between customers, external partners and our commercial team.

Logistics & Customer Service Assistant - Key Responsibilities

• Respond to customer inquiries professionally and promptly, ensuring accurate and appropriate responses—either directly or by liaising with relevant departments.
• Act as the main point of contact for delivery tracking, shipping status, and related logistics queries.
• Manage end-to-end order processing:
• Receive and validate purchase orders
• Allocate stock and arrange transport
• Prepare shipping/export documentation
• Issue order confirmations and accurate invoices in a timely manner
• Liaise daily with third-party warehouses (UK & Overseas) to coordinate dispatches, check stock availability, and resolve shipment issues.
• Maintain and update documentation databases, including Certificates of Analysis and Certificates of Origin.
• Provide general administrative support for logistics and sales teams.
• Provide backup support for the dispatch of samples.

Logistics & Customer Service Assistant - Skills and experience

• Previous experience in a logistics, customer service or order management role
• Experience with invoicing processes and customer documentation handling.
• Strong organisational and time management skills; able to meet deadlines under pressure.
• Excellent written and verbal communication skills in English; knowledge of Spanish or other European languages is a plus.
• Numerate, accurate and detail oriented.
• Good organisation skills, able to work to strict deadlines and under pressure.
• Working knowledge of Excel (basic to intermediate) and other MS Office applications.
• Working knowledge of SAP (or Oracle or Sage for invoicing) would be an advantage.
• Basic understanding of export/import regulations and documentation is desirable.
• Highly flexible, culturally adaptable and results oriented.
• Highest ethical standards. Lead by example.
• Outstanding references.

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