Supply Chain Job - Logistics & Customer Service Assistant - London

People First Team Japan/ピープルファーストチームジャパン; London; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading logistics company in West London is seeking a Logistics & Customer Service Assistant to manage orders, respond to customer inquiries, and ensure efficient operations. The role requires strong organizational skills and experience in logistics or customer service. This position offers a hybrid working model with at least 2 days in the office. Competitive salary of £40,000 per annum.

Qualifications

• Experience with invoicing and documentation handling.
• Detail-oriented and able to meet deadlines under pressure.
• Culturally adaptable and results-oriented.

Responsibilities

• Support daily logistics operations and coordinate activities.
• Respond to customer inquiries regarding delivery and shipping.
• Manage end-to-end order processing and prepare documentation.
• Coordinate with third-party warehouses to resolve issues.

Skills

Previous experience in a logistics, customer service or order management role

Strong organisational and time management skills

Excellent written and verbal communication skills in English

Working knowledge of Excel

Basic understanding of export/import regulations

Tools

SAP

Excel

Job description

Title:Logistics & Customer Service Assistant

Status:Permanent

Salary:£40,000pa

Work hour:Mon to Fri, 9:00 – 17:00

Hybrid:least 2 days per week (Tuesdays and Wednesdays) at the office.

Location:West London

The role’s main aim is to support the daily logistics operations and coordinate activities between customers, external partners and our commercial team.

Logistics & Customer Service Assistant - Key Responsibilities

• Respond to customer inquiries professionally and promptly, ensuring accurate and appropriate responses—either directly or by liaising with relevant departments.
• Act as the main point of contact for delivery tracking, shipping status, and related logistics queries.
• Manage end-to-end order processing:
• Receive and validate purchase orders
• Allocate stock and arrange transport
• Prepare shipping/export documentation
• Issue order confirmations and accurate invoices in a timely manner
• Liaise daily with third-party warehouses (UK & Overseas) to coordinate dispatches, check stock availability, and resolve shipment issues.
• Maintain and update documentation databases, including Certificates of Analysis and Certificates of Origin.
• Provide general administrative support for logistics and sales teams.
• Provide backup support for the dispatch of samples.

Logistics & Customer Service Assistant - Skills and experience

• Previous experience in a logistics, customer service or order management role
• Experience with invoicing processes and customer documentation handling.
• Strong organisational and time management skills; able to meet deadlines under pressure.
• Excellent written and verbal communication skills in English; knowledge of Spanish or other European languages is a plus.
• Numerate, accurate and detail oriented.
• Good organisation skills, able to work to strict deadlines and under pressure.
• Working knowledge of Excel (basic to intermediate) and other MS Office applications.
• Working knowledge of SAP (or Oracle or Sage for invoicing) would be an advantage.
• Basic understanding of export/import regulations and documentation is desirable.
• Highly flexible, culturally adaptable and results oriented.
• Highest ethical standards. Lead by example.
• Outstanding references.

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