Supply Chain Engagement Lead

JR United Kingdom; Reading; On-site; GBP 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Supply Chain Engagement Lead to join an exciting project in Berkshire. This role involves enhancing customer value through effective engagement management and optimizing supply chain processes. The successful candidate will work remotely with flexible on-site days, focusing on improving customer journeys and aligning services with customer needs. If you're passionate about driving customer satisfaction and have experience with automation tools, this opportunity is perfect for you. Join a dynamic team and make a significant impact on customer engagement strategies.

Qualifications

• Experience in customer engagement management and optimizing supply chain processes.
• Proficiency in automation tools for process improvement.

Responsibilities

• Lead projects to enhance customer value and retention.
• Optimize supply chain processes to better serve customers.

Skills

Customer Engagement Management

Supply Chain Optimization

Automation Tools (Co-Pilot, Power Automate)

Customer Segmentation

Excellent English Communication

Tools

Power Automate

Job description

Supply Chain Engagement Lead - Berkshire

For our international client, RED is currently looking for a Supply Chain Engagement Lead to join an ongoing project.

The consultant is expected to start in June 2025 for a 12-month contract. The project is based in Berkshire, UK and involves working remotely with 3 days on-site; please note these are not fixed days.

Desired skills:

1. Previous Customer Engagement Management experience (i.e., led projects to enhance customer value and retention, focusing on improving the customer journey and aligning service offerings with priority customers' needs)
2. Experience in optimizing supply chain processes, particularly in order and claims management, to better serve customers
3. Any Automation experience, including experience with tools like Co-Pilot and Power Automate to automate processes, reporting, and non-value activities
4. Any experience with Customer Segmentation & Value Service Projects
5. Excellent English - written and communication skills

If you are interested in this position, please apply or send your updated CV to [emailprotected] for immediate consideration.