Supply Chain Customs Assistant

Aldi; Atherstone; Hybrid; GBP 38,000 - 44,000; Full time

Benefits offered by this job

5 weeks annual leave

Private medical insurance

Pension scheme

Hybrid remote (2 days)

In office flexi-time

Full training provided

Company sick pay

Parental pay

Long service rewards

Employee benefits portal

Job summary

Aldi is seeking a Customs Assistant to join its Supply Chain team. You will manage customs declarations, supervise or coordinate third-party agents, and maintain vital master data to ensure compliant goods movement across borders.

You will analyse data, drive process improvements, and collaborate with suppliers and internal stakeholders to optimise service levels and reduce costs. This role requires problem-solving and a proactive, data-driven mindset.

Qualifications

• Strong analytical skills with data interpretation and trend spotting.
• Highly organised with attention to detail and data accuracy.
• Confident communicator across suppliers, customs agents and stakeholders.
• Proactive and solutions-focused with risk ownership.
• Able to manage multiple priorities in a fast-paced environment.
• Strong problem-solving for customs and supply chain issues.
• Adaptable to changing legislation and business needs.
• Independent worker who also collaborates well in a team.

Responsibilities

• Manage and oversee customs declarations, directly or via third-party agents.
• Ensure entries are accurate and compliant with legislation and business needs.
• Maintain customs-related master data for accuracy and compliance.
• Monitor performance and resolve issues affecting availability and service levels.
• Collaborate with suppliers and internal teams to validate product and customs data.
• Lead investigations into customs issues and implement sustainable solutions.
• Support governance and documentation standards for compliance.
• Identify cost-reduction opportunities through process improvements and schemes.
• Review processes and implement efficiency improvements to reduce risk.
• Build strong relationships with agents, providers and stakeholders.
• Analyze and present customs/operational data to drive decisions and improvements.
• Support legislative, regulatory and business changes.

Skills

Analytical skills

Organised

Communication

Problem-solving

Multi-tasking

Stakeholder management

Customs knowledge

Deadline-driven

Team player

MS Excel

Retail/SC experience

Policy rollout

Tools

Microsoft Office

TMS/WMS

SAP

Job description

As a Customs Assistant within Aldi's Supply Chain function, you will play a key role in ensuring goods move efficiently across international borders while maintaining compliance with customs legislation.

Working closely with customs agents, suppliers, and internal stakeholders, you will help manage customs declarations, maintain critical master data, drive process improvements, and support initiatives that improve service levels and reduce costs.

This is an exciting opportunity for someone who enjoys solving problems, working with data, and influencing how customs processes support the wider supply chain.

Your New Role

• Manage and oversee customs declarations, either through direct completion or by coordinating and controlling third-party customs agents.
• Ensure customs entries are completed accurately and in line with legislative and business requirements, supporting compliant movement of goods.
• Own and maintain customs-related master data, ensuring information is accurate, complete, and fit for operational and compliance purposes.
• Monitor customs performance and proactively resolve issues that could impact product availability, supply chain continuity, or service levels.
• Work closely with suppliers and internal departments to gather, validate, and maintain product, supplier, and customs information.
• Lead investigations into customs-related issues, identifying root causes and implementing sustainable solutions.
• Support customs compliance activities by maintaining strong controls, governance processes, and documentation standards.
• Identify opportunities to reduce customs and supply chain costs through process improvements, optimisation initiatives, and effective use of customs procedures and schemes.
• Review customs processes and ways of working, recommending and implementing improvements that increase efficiency and reduce risk.
• Build strong relationships with customs agents, logistics providers, suppliers, and internal stakeholders to ensure smooth and effective customs operations.
• Analyse and present customs and operational data, using insights to drive decision-making, continuous improvement, and compliance.
• Support the implementation of legislative, regulatory, and business changes.

About You

• Strong analytical skills with the ability to interpret data, identify trends, and make informed recommendations.
• Highly organised with excellent attention to detail and a commitment to data accuracy.
• Confident communicator who can collaborate effectively with suppliers, customs agents, and stakeholders across the business.
• Proactive and solutions-focused, with the ability to identify risks and take ownership of resolving them.
• Comfortable managing multiple priorities in a fast-paced operational environment.
• Strong problem-solving skills with the ability to investigate complex customs and supply chain issues.
• Resilient and adaptable when dealing with changing priorities, legislation, and business requirements.
• Process and continuous improvement minded, always looking for opportunities to improve efficiency, compliance, and service.
• Able to work independently using initiative while also contributing effectively within a team environment.
• External stakeholder relationship building/ management.
• Retail/ Supply Chain/ Logistics experience.
• An understanding of customs processes and requirements from either a logistics, buying or finance background.
• Experience in a busy, deadline driven environment.
• Track record of rolling out new policies and procedural initiatives.
• Highly focused and accurate with a meticulous eye for detail.
• Great team player who works collaboratively with a variety of stakeholders.
• Excellent verbal, written communication and administration skills.
• Confident using Microsoft Offices packages (incl. Excel).

Desirable

• Experience as a Customs Clerk or similar.
• Experience working with customs data and knowledge of customs legislation.
• Knowledge of Supply Chain systems (TMS/WMS/Portals etc.)
• SAP experience.
• Previous background within operational environments.

What You'll get in Return

• Salary starting from GBP37,545 rising to GBP43,840.
• Fixed Term Contract - 14 Months.
• Monday to Friday, 8:00am to 4:00pm, with the opportunity of 2 days remote working.
• 5 weeks' annual leave plus Bank Holidays.
• In office flexi-time.
• Full training provided.
• Pension scheme.
• Private employee medical insurance after 4 years.
• Company sick pay scheme.
• Company maternity, paternity and adoption pay after 1 year.
• Long service rewards.
• Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will, travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs.
• Access to a free,24/7, confidential virtual GP service for all Aldi Colleagues and their children (under the age of 16).

You’ll need to live within 90 minutes of your main working location.

Please be aware that this role does not fulfil the requirements for visa sponsorship.

Aldi is an equal opportunities employer. We’re committed to maintaining a diverse and inclusive workforce and are dedicated to promoting a culture of inclusion, providing an environment in which collaboration, respect and fairness are essential. We value diversity and are dedicated to treating all of our colleagues and prospective colleagues fairly and with respect.