Supply Chain Customs Assistant

Aldi Recruitment; Atherstone; Hybrid; GBP 38,000 - 44,000; Full time

Benefits offered by this job

5 weeks' annual leave

Pension scheme

Private medical insurance

Remote working option (2 days)

Employee discounts and benefits

Flexible in-office hours

Job summary

Aldi is seeking a Customs Assistant to support the supply chain by managing customs declarations, maintaining master data, and driving improvements to service levels and costs. You will work with customs agents, suppliers, and internal teams to ensure compliant, efficient movement of goods.

The role emphasizes data analysis, process improvements, and proactive issue resolution within a fast-paced environment. Hybrid working options and full training are offered.

Qualifications

• Proven ability to interpret data, identify trends, and make informed recommendations.
• Attention to detail with data accuracy and governance.
• Confident communicator with suppliers, customs agents, and stakeholders.
• Proactive, solutions-focused with risk identification and ownership of actions.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving to investigate complex customs and supply chain issues.
• Resilient and adaptable to changing legislation and business needs.
• Continuous improvement mindset to enhance efficiency and compliance.

Responsibilities

• Manage and oversee customs declarations, directly or via third-party agents.
• Ensure entries are accurate and compliant with legislation and business requirements.
• Own and maintain customs master data for accuracy and operational use.
• Monitor performance and resolve issues impacting availability or service levels.
• Collaborate with suppliers and internal departments to gather and validate data.
• Lead investigations into customs issues, identifying root causes and solutions.
• Support compliance with governance, controls, and documentation standards.
• Identify cost-reduction opportunities through process improvements and schemes.
• Review processes to increase efficiency and reduce risk.
• Build strong relationships with customs agents, logistics providers, and stakeholders.
• Analyse and present customs data to drive decisions and improvements.
• Assist implementation of regulatory changes.

Skills

Strong analytical

Highly organised

Excellent communication

Problem solving

Attention to detail

Stakeholder management

Data interpretation

Tools

Microsoft Excel

SAP

TMS/WMS

Job description

Vacancy Specification

As a Customs Assistant within Aldi's Supply Chain function, you will play a key role in ensuring goods move efficiently across international borders while maintaining compliance with customs legislation.

Working closely with customs agents, suppliers, and internal stakeholders, you will help manage customs declarations, maintain critical master data, drive process improvements, and support initiatives that improve service levels and reduce costs.

This is an exciting opportunity for someone who enjoys solving problems, working with data, and influencing how customs processes support the wider supply chain.

Your New Role

• Manage and oversee customs declarations, either through direct completion or by coordinating and controlling third-party customs agents.
• Ensure customs entries are completed accurately and in line with legislative and business requirements, supporting compliant movement of goods.
• Own and maintain customs-related master data, ensuring information is accurate, complete, and fit for operational and compliance purposes.
• Monitor customs performance and proactively resolve issues that could impact product availability, supply chain continuity, or service levels.
• Work closely with suppliers and internal departments to gather, validate, and maintain product, supplier, and customs information.
• Lead investigations into customs-related issues, identifying root causes and implementing sustainable solutions.
• Support customs compliance activities by maintaining strong controls, governance processes, and documentation standards.
• Identify opportunities to reduce customs and supply chain costs through process improvements, optimisation initiatives, and effective use of customs procedures and schemes.
• Review customs processes and ways of working, recommending and implementing improvements that increase efficiency and reduce risk.
• Build strong relationships with customs agents, logistics providers, suppliers, and internal stakeholders to ensure smooth and effective customs operations.
• Analyse and present customs and operational data, using insights to drive decision-making, continuous improvement, and compliance.
• Support the implementation of legislative, regulatory, and business changes.

About You

• Strong analytical skills with the ability to interpret data, identify trends, and make informed recommendations.
• Highly organised with excellent attention to detail and a commitment to data accuracy.
• Confident communicator who can collaborate effectively with suppliers, customs agents, and stakeholders across the business.
• Proactive and solutions-focused, with the ability to identify risks and take ownership of resolving them.
• Comfortable managing multiple priorities in a fast-paced operational environment.
• Strong problem-solving skills with the ability to investigate complex customs and supply chain issues.
• Resilient and adaptable when dealing with changing priorities, legislation, and business requirements.
• Process and continuous improvement minded, always looking for opportunities to improve efficiency, compliance, and service.
• Able to work independently using initiative while also contributing effectively within a team environment.
• External stakeholder relationship building/ management.
• Retail/ Supply Chain/ Logistics experience.
• An understanding of customs processes and requirements from either a logistics, buying or finance background.
• Experience in a busy, deadline driven environment.
• Track record of rolling out new policies and procedural initiatives.
• Highly focused and accurate with a meticulous eye for detail.
• Great team player who works collaboratively with a variety of stakeholders.
• Excellent verbal, written communication and administration skills.
• Confident using Microsoft Offices packages (incl. Excel).

Desirable

• Experience as a Customs Clerk or similar.
• Experience working with customs data and knowledge of customs legislation.
• Knowledge of Supply Chain systems (TMS/WMS/Portals etc.).
• SAP experience.
• Previous background within operational environments.

What You'll get in Return

• Salary starting from £37,545 rising to £43,840.
• Fixed Term Contract – 14 Months.
• Monday to Friday, 8:00am to 4:00pm, with the opportunity of 2 days remote working.
• 5 weeks' annual leave plus Bank Holidays.
• In office flexi-time.
• Full training provided.
• Pension scheme.
• Private employee medical insurance after 4 years.
• Company sick pay scheme.
• Company maternity, paternity and adoption pay after 1 year.
• Long service rewards.
• Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will, travel and discounted gym memberships, as well as a host of benefits to support your financial and wellbeing needs.
• Access to a free,24/7, confidential virtual GP service for all Aldi Colleagues and their children (under the age of 16).

*You'll need to live within 90 minutes of your main working location.

*Please be aware that this role does not fulfil the requirements for visa sponsorship.

Aldi is an equal opportunities employer. We're committed to maintaining a diverse and inclusive workforce and are dedicated to promoting a culture of inclusion, providing an environment in which collaboration, respect and fairness are essential. We value diversity and are dedicated to treating all of our colleagues and prospective colleagues fairly and with respect.