Supply Chain Customer Service

Supply Chain Customer Service, Buckinghamshire

Client: The People Co

Location: Buckinghamshire, United Kingdom

Job Category: Customer Service

EU work permit required: Yes

Job Reference: bd41ada3b0a1

Job Views: 8

Posted: 26.04.2025

Expiry Date: 10.06.2025

Job Description:

Our client, based in Buckinghamshire, is a leading food ingredients manufacturing business supplying a range of ingredients into the food and beverage industry. They are seeking a candidate with a strong understanding of demand planning, forecasting, and customer service, capable of working effectively within a fast-paced team environment.

Job Role: Delivering complete, accurate, and prompt service for sales and intercompany order processing, managing the process from order placement to delivery.

Responsibilities:

• Work directly with customers to take orders via EDI, Service Cloud, customer portals, or DPortal.
• Review customer orders, verify quotations, identify variances, and take corrective actions to meet customer requirements.
• Enter orders into the system, ensuring lead times and delivery schedules are met while optimizing costs.
• Confirm orders in SAP after availability checks and communicate details with customers within the agreed timescales.
• Monitor overdue orders and backlog, escalating issues to ensure prompt resolution.
• Inform customers about quantity deviations, shipping dates, or delays.
• Coordinate self-collections and provide export documentation to meet schedules.
• Monitor accounts receivable to reduce credit blocks and prevent delivery delays, informing sales colleagues as needed.
• Provide customers with necessary documentation such as delivery notes, certificates of analysis, and invoices.
• Manage product returns and coordinate the return of packaging materials.
• Update customer master data including delivery locations and instructions.
• Monitor order quantities, batch sizes, and prepare reports to support business decisions.
• Ensure effective communication with customers, sales teams, logistics, and internal stakeholders.
• Organize and support meetings with relevant departments.
• Assist in developing and implementing regional customer service strategies.
• Place inter-company and warehousing orders to ensure stock accuracy.
• Place plant purchase orders and follow up to confirm receipt.

Personal Profile:

• Apprenticeship as an industrial clerk or HND/Degree in Business Administration or equivalent.
• Team player.
• SAP knowledge is highly beneficial.
• Understanding of INCO terms and Customs is advantageous.
• Strong negotiation skills required.