Supply Chain Administrator

Sazerac UK; Kingston upon Thames; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic and rapidly growing drinks company as a Logistics Support Administrator. This role offers a unique opportunity to work within a leading spirits distributor, where you'll be responsible for processing customer orders and ensuring outstanding service. You'll thrive in a hybrid environment, balancing remote work with time in the office, while collaborating with a passionate team. If you have a solid understanding of the UK FMCG market and are eager to contribute to a vibrant company culture, this role is perfect for you.

Qualifications

• Experience in FMCG and order processing is essential.
• Strong customer service skills and proficiency in ERP systems.

Responsibilities

• Process customer sales orders and manage the Customer Service Inbox.
• Resolve customer complaints and provide excellent service.

Skills

FMCG experience

ERP system proficiency

Order processing

Customer service

Microsoft Excel

Attention to detail

Time management

Communication skills

Organisational skills

Education

Graduate caliber education

Tools

ERP system

Microsoft Excel

Job description

This role offers a fantastic opportunity to join one of the most exciting spirits companies in the World. Sazerac UK is one of the UK’s leading spirit distributors and brand builders, representing an award-winning range of Sazerac owned and third-party agency spirit brands. Our enviable, diverse portfolio of award-winning brands include Buffalo Trace, the UK’s largest American whiskey liqueur brand, Southern Comfort, Fireball, and the number 1 sambuca brand in the UK, Antica Sambuca. If you’re looking to make your mark in a fast-paced environment and join a rapidly growing drinks company, then this opportunity might just be for you.

Position Overview

We are looking for a passionate and driven individual who has a solid understanding of the UK FMCG market to join our Logistics team as a Logistics Support Administrator on a 12-15 month fixed term contract.

The Logistics Support Administrator will be responsible for processing customer orders, resolving customer complaints and order ETA requests, while providing outstanding end-to-end customer service experience.

This is a hybrid role with an expectation of 2-3 days per week in our Hampton Wick based office. You will be part of a team of 7 reporting to the UK & Ireland Supply Chain Manager.

Key Responsibilities

• Processing customer sales orders through our ERP system
• Managing the Customer Service Inbox
• Responding to customer ETA Requests
• Resolving customer complaints including shortages, breakages, incorrect products
• Resolving customer requests and queries over the phone
• Booking in customer deliveries
• Processing customer credits
• General administrative work

Experience and Attitude

• FMCG experience preferred
• Experience using an ERP system essential
• Order processing experience essential
• Experience within the wine and spirits industry preferred
• Customer focused mindset
• Good communicator
• Proficient in Microsoft Excel
• Good attention to detail and time management
• Ability to work both independently and as part of a team
• Excellent organisational skills with the ability to interact with individuals from all levels within the organisation
• Willingness to learn, self-improve, and take on new tasks as and when presented

Education

Essential:

• Educated to graduate caliber