Supplier Services Analyst

IQVIA Argentina; Greater London; Hybrid; GBP 42,000 - 66,000; Full time

Job summary

IQVIA in London is seeking a Supplier Services Analyst to join the UK Supplier Services Team, which manages relationships with distributors and pharmacies in the pharmaceutical supply chain and delivers data solutions to IQVIA's partners.

You will gather requirements, develop custom reports, deliver on-time information services, validate data, and share proactive insights to help customers meet their objectives, with a flexible hybrid work arrangement in London.

Qualifications

• Bachelors degree required with strong analytical capabilities.
• Experience solving problems and delivering customer service is desirable.
• Proficiency with MS Office and BI tools preferred.
• Familiarity with relational databases and healthcare data encouraged.

Responsibilities

• Gathers requirements, develops custom reports, fulfills requests and answers questions with minimal supervision.
• Delivers information services to data supplier customers and validates data deliverables.
• Provides routine data analysis to create customer-specific solutions.
• Identifies proactive marketplace insights for customers and supports data queries.

Skills

Problem solving

Analytical skills

Customer service

Education

Bachelor's Degree

Tools

MS Office

Business Intelligence tools

Relational databases

Job description

Supplier Services Analyst role

Location: London, UK (Flexible) (Hybrid)

This role sits in our UK Supplier Services Team. The team is responsible for maintaining relationships with distributors and pharmacies within the pharmaceutical supply chain. This includes oversight of data supplied to IQVIA and the provision of market insight services back to those suppliers.

Job Overview

Under broad guidance, supports the account management and business development teams in executing the data acquisition strategy. Provides high quality and on-time delivery of information solutions to our data supplier partners.

Assignments range in complexity from basic analysis and problem solving to assisting in the development of complex solutions.

Essential Functions

• Delivers information services for a set of data supplier customers.
• Gathers requirements, develops custom reports, fulfills report requests and responds to customer questions under minimal supervision.
• Performs routine mathematical data analysis to develop customer specific solutions to unique business challenges faced by our data supplier partners.
• Validates data deliverables.
• Ensures that deliverables meet customer specifications including timeliness and quality.
• Identifies and delivers proactive marketplace insights to customers.
• Supports with Supplier data queries
• Maintains effective internal communications with teams to keep apprised of activities within the customer base.
• Proactively develops knowledge of the pharmaceutical marketplace from both traditional (pharma) and non-traditional (supplier) applications of IQVIA data.

Qualifications

• Bachelor's Degree
• Four (4) years related experience (business analysis, customer service) desirable
• Demonstrated problem solving, analytical and customer service skills.
• Experience with MS Office products (Excel, Word, PowerPoint) required.
• Experience working within the healthcare industry is preferred.
• Experience with business intelligence tools preferred.
• Technical proficiency with relational databases as used by IQVIA or business intelligence tools preferred.
• Knowledge of current events and developments within the pharmaceutical marketplace, emphasizing issues concerning Retailers and Wholesalers.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.