Supplier Services Analyst

IQVIA; Greater London; Hybrid; GBP 35,000 - 60,000; Full time

Job summary

IQVIA in London offers a Supplier Services Analyst role focusing on delivering data solutions to data supplier partners. You will support account management and business development by ensuring timely, high-quality information delivery and developing custom reports to meet customer needs.

The position requires collaboration with cross-functional teams, strong analytical skills, and familiarity with BI tools, healthcare data, and the pharmaceutical marketplace.

Qualifications

• Bachelor's Degree.
• Four (4) years related experience (business analysis, customer service) desirable.
• Demonstrated problem solving, analytical and customer service skills.
• Experience with MS Office products (Excel, Word, PowerPoint) required.
• Experience working within the healthcare industry is preferred.
• Experience with business intelligence tools preferred.
• Technical proficiency with relational databases as used by IQVIA or business intelligence tools preferred.
• Knowledge of current events and developments within the pharmaceutical marketplace, emphasizing issues concerning Retailers and Wholesalers.

Responsibilities

• Delivers information services for a set of data supplier customers.
• Gathers requirements, develops custom reports, fulfills report requests and responds to customer questions under minimal supervision.
• Performs routine mathematical data analysis to develop customer specific solutions to unique business challenges faced by our data supplier partners.
• Validates data deliverables.
• Ensures that deliverables meet customer specifications including timeliness and quality.
• Identifies and delivers proactive marketplace insights to customers.
• Supports with Supplier data queries
• Maintains effective internal communications with teams to keep apprised of activities within the customer base.
• Proactively develops knowledge of the pharmaceutical marketplace from both traditional (pharma) and non-traditional (supplier) applications of IQVIA data.

Skills

Problem solving

Analytical skills

Customer service

Education

Bachelor's Degree

Tools

MS Office

Business intelligence tools

Relational databases

Job description

Supplier Services Analyst role

Location: London, UK (Flexible) (Hybrid)

Job Overview

Under broad guidance, supports the account management and business development teams in executing the data acquisition strategy. Provides high quality and on-time delivery of information solutions to our data supplier partners. Assignments range in complexity from basic analysis and problem solving to assisting in the development of complex solutions.

Essential Functions

• Delivers information services for a set of data supplier customers.
• Gathers requirements, develops custom reports, fulfills report requests and responds to customer questions under minimal supervision.
• Performs routine mathematical data analysis to develop customer specific solutions to unique business challenges faced by our data supplier partners.
• Validates data deliverables.
• Ensures that deliverables meet customer specifications including timeliness and quality.
• Identifies and delivers proactive marketplace insights to customers.
• Supports with Supplier data queries
• Maintains effective internal communications with teams to keep apprised of activities within the customer base.
• Proactively develops knowledge of the pharmaceutical marketplace from both traditional (pharma) and non-traditional (supplier) applications of IQVIA data.

Qualifications

• Bachelor's Degree
• Four (4) years related experience (business analysis, customer service) desirable
• Demonstrated problem solving, analytical and customer service skills.
• Experience with MS Office products (Excel, Word, PowerPoint) required.
• Experience working within the healthcare industry is preferred.
• Experience with business intelligence tools preferred.
• Technical proficiency with relational databases as used by IQVIA or business intelligence tools preferred.
• Knowledge of current events and developments within the pharmaceutical marketplace, emphasizing issues concerning Retailers and Wholesalers.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com.

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.