Supplier Relationship Manager, Hybrid - Bristol

ZipRecruiter; Bristol; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A leading FCA regulated life & pensions service provider seeks a Supplier Relationship Manager in Bristol. The role involves managing supplier relationships, ensuring compliance with SLAs, and driving service improvements while managing costs. Candidates should have relevant experience and strong communication skills to interact with senior management effectively.

Qualifications

• Proven relevant experience in relationship management, especially with Archive, Print and Post suppliers.
• Experience managing large client contracts in complex environments.
• Ability to influence and negotiate with senior clients and stakeholders.

Responsibilities

• Manage designated suppliers to ensure SLAs are met.
• Identify service improvements and implement necessary action plans.
• Oversee supplier budgets and manage escalations of significant issues.

Skills

Excellent communication skills

Influencing capabilities

Negotiation skills

Education

GCSE standard or equivalent including Maths and English

Tools

Microsoft Office (Word, PowerPoint, Excel)

Job description

Job Description

Supplier Relationship Manager, Hybrid - Bristol

Summary of the role

A FCA regulated life & pensions service provider are seeking a dedicated professional to join the company. They are looking for someone who will be responsible for managing designated suppliers to ensure that contractual obligations and service level agreements (SLAs) are met or exceeded and maintained within budget. In addition to this, this position focuses on identifying and implementing service improvements and cost reductions, thereby maximising benefits while minimising risks in accordance with the company's Supplier Management Procurement policy.

Ideally the successful candidate will be based out of the Bristol or Peterborough office, on a hybrid working arrangement.

What you'll be doing

• Undertaking day to day management and monitoring of designated third parties in accordance with the company's Supplier Management Procurement Policy.
• Ensuring the timely receipt and review of agreed management information (MI).
• Identifying areas of service requiring improvement. Agreeing and monitoring the necessary action plans through to delivery.
• Undertaking and document proactive periodic reviews of the control environment within the third party, the content of which may include (but not limited to): Service issues and remedies and future volumes.
• Managing the Supplier's budget, not to exceed signed off agreement, challenging invoices and approving and obtaining credit notes as required.
• Prompting escalation of significant issues to the senior executive and Risk Management and timely dispute resolution.
• Working with the third party to identify and implement a benefit delivery plan, including the use and review of internal processes, the external supply chain and market knowledge.

What we're looking for

• Ideally qualified to GCSE standard or equivalent and should include Maths and English.
• Proven relevant experience in relationship manager, with experience of the management of Archive, Print and Post suppliers.
• Preferably have relevant Financial Services or Outsourcing sectors.
• Experience of managing large client contracts in complex environments.
• Excellent communication skills and influencing capabilities with the ability to present to senior management teams.
• Ideally would have the ability to effectively influence and negotiate with senior level clients, stakeholders and colleagues. Additionally, have the ability to quickly comprehend complex business processes and issues.
• Experience using Microsoft Office (Word, PowerPoint, Excel).
• Must have demonstrated success in a pressurised commercial environment.

Reasonable Adjustments: We understand that there are a wide range of reasons that you may require reasonable adjustments to the recruitment process- please let us know in your application how we can best support you.