Supplier Relationship Manager

TN United Kingdom; Norwich; On-site; GBP 40,000 - 60,000; Full time

Job summary

An established industry player is seeking a Relationship Manager to foster partnerships and enhance supplier efficiency. This dynamic role involves overseeing outsourcing relationships, driving operational excellence, and ensuring compliance with industry standards. The ideal candidate will possess a strong background in supplier relationship management, with a focus on collaboration and continuous improvement. Join a team that values innovation and offers generous benefits, including a competitive salary, bonus opportunities, and a supportive work environment. If you're passionate about making a difference, this is the role for you.

Benefits

Generous pension scheme

29 days holiday plus bank holidays

Up to 40% discount on Aviva products

Free Aviva shares through Matching Share Plan

Flexible benefits including cycle to work

Paid volunteering days

Wellbeing support and tools

Qualifications

• Proven track record in supplier relationship management.
• Experience in Life and Pensions or Financial Services is desirable.

Responsibilities

• Oversee Business Process Outsourcing and IT Outsourcing partnerships.
• Drive operational excellence through process review and improvement.

Skills

Supplier Relationship Management

Stakeholder Management

Risk Management

Analytical Skills

Contract Management

Commercial Acumen

Education

CIPS

IACCM

Job description

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Salary: £40,000 - £60,000 (depending on location and experience)

This is a great job for someone who is passionate about supplier relationship management, with a proven track record of delivering results in a collaborative environment. This role is ideal for someone who thrives on variety, balancing stakeholder collaboration, risk management, negotiation, process improvement, and connecting the dots between the Aviva customer and our contractual commitments while fostering a true partnership with our Partner.

Our relationships and roles span the breadth of Aviva products and having a strong background in Life and Pensions, Equity Release & Annuity or wider Financial Services would be valuable.

A bit about the job:

We are seeking experienced professionals to step into key roles within our Outsourcing team, across a variety of strategic partners. These are exciting opportunities to work in a dynamic environment where partnership and collaboration are central to success.

The Relationship Manager (RM) oversees established Business Process Outsourcing, IT Outsourcing, Document Services, and Professional Service partners, providing services across Aviva’s IWR business. You will act as a bridge between Aviva and our Partner, ensuring mutual success by:

1. Building and nurturing a strong, collaborative partnership with our Partner to achieve shared goals and deliver exceptional outcomes for Aviva and its customers.
2. Driving operational excellence for our customers through review and refinement of processes, forecasts, policies, and procedures.
3. Managing service levels and resolving challenges while maintaining a relationship-first approach to ensure alignment and performance improvement.
4. Acting as a trusted advisor to key areas within Aviva, ensuring their needs and the needs of our customers are met and supported by the Partner effectively.

This is an opportunity for someone who can combine technical expertise with a relationship-focused approach, ensuring our partnership delivers value and innovation.

Skills and experience we’re looking for:

• Relevant Industry Experience: A background in Life and Pensions, Equity Release & Annuity or wider Financial Services is highly desirable. Professional qualifications such as CIPS, IACCM, or equivalent are preferred.
• Supplier & Stakeholder Relationship Management: Exceptional interpersonal skills to build and maintain trust-based relationships with both our Partner and internal stakeholders, fostering collaboration, alignment, and continuous improvement.
• Risk & Compliance Management: Experience identifying, assessing, and mitigating risks while ensuring compliance with legal, regulatory, and industry standards.
• Analytical and Problem-Solving Skills: A proven ability to interpret data, identify trends, and resolve issues to improve performance and enhance supplier efficiency.
• Contract Management Expertise: Demonstrable post-deal contract management experience, including drafting terms, negotiating, and ensuring adherence to contract terms. A focus on maximising value while maintaining compliance is essential.
• Commercial Acumen: Proven ability to deliver cost efficiency and added value from contracts, with a sound understanding of financial and business principles.

What you’ll get for this role:

• Salary around £40,000 - £60,000 - depending on location, skills, experience, and qualifications
• Bonus opportunity - 10% of annual salary. Actual amount depends on your performance and Aviva’s.
• Generous pension scheme - Aviva will contribute up to 14%, depending on what you put in.
• 29 days holiday plus bank holidays, and you can choose to buy or sell up to 5 days
• Make your money go further - Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan and share in the success of Aviva with our Save As You Earn scheme
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools

Take a look to learn more. Put a salary into this calculator to see what your total Aviva Reward could be.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week - combining the benefits of flexibility, with time together with colleagues.