Supplier Relations Specialist

APEX Analytix®; United Kingdom; Remote; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Supplier Relations Specialist, where your German fluency will be key in fostering relationships with suppliers. This remote role allows you to leverage your customer service experience while utilizing advanced technology to streamline communications. You'll be responsible for obtaining and validating accounts receivable statements, ensuring timely and accurate updates to our database. With a strong focus on teamwork and proactive communication, you'll contribute to achieving monthly targets and enhancing supplier relationships. Enjoy a competitive benefits package and opportunities for professional growth in a supportive environment.

Benefits

Wellness initiatives

Mentorship

Training

Educational support

Qualifications

• 2+ years of experience in customer service or accounting roles.
• Ability to manage supplier communications effectively.

Responsibilities

• Call suppliers to obtain accounts receivable statements.
• Manage inbound and outbound communications with suppliers.

Skills

German fluency (written and verbal)

Customer service experience

Communication skills

Attention to detail

Teamwork

Education

Associate’s degree in accounting or business administration

Bachelor’s degree (preferred)

Tools

Auto-dialer technology

UiPath bot application

MS Office applications

Job description

At apexanalytix, we’re lifelong innovators! Since our founding nearly four decades ago, we’ve been consistently growing, profitable, and delivering the best procure-to-pay solutions to the world. We’re the perfect balance of an established company and a start-up. You will find a unique home here.

Our clients are well-known, many of them on The Global 2000. They trust us to provide the latest in controls, audit, and analytics software daily. Industry analysts consistently rank us as a top supplier management solution, and you’ll be helping build that reputation.

The Supplier Relations Specialist is responsible for calling to obtain accounts receivable statements from our clients' suppliers that reflect up-to-date account transactions. This role is vital for communication and relationship building with suppliers, capturing outstanding transactions not yet processed by our client. Location is remote within the United Kingdom; German fluency (written and verbal) is required.

The Work

Responsibilities include:

• Calling suppliers to obtain accounts receivable statements using Auto-dialer technology.
• Managing inbound and outbound calls and emails with suppliers.
• Validating existing supplier contacts and sourcing new contacts to grow the supplier database.
• Researching and locating updated contact information for suppliers with incomplete details.
• Delivering received supplier responses promptly to the Account Review Team.
• Using UiPath bot application to send on-demand emails.
• Following up consistently until statements are received, at least every five business days or until satisfactory responses are obtained.
• Completing projects ahead of deadlines and re-contacting suppliers for updated statements when necessary.
• Documenting all communications in the database for real-time updates.

Achieving Targets

Set weekly and monthly individual targets for:

• Calls
• Exports
• Recoveries

Targets are set monthly by management. Maintain high-quality notes and track communications effectively.

Key Skills and Attributes

• Works efficiently and independently.
• Focuses on tasks and completes them proactively.
• Communicates effectively with management about potential issues.
• Handles conflicts constructively and reliably.

Must-Haves

• Fluency in German (written and verbal).
• At least 2 years of customer service, accounting, or business-related experience.
• Experience contacting suppliers or customers via email and phone.
• Associate’s degree in accounting, business administration, or equivalent; bachelor’s preferred.
• Ability to prioritize in a fast-paced environment and pay close attention to detail.
• Strong teamwork and communication skills.
• Ability to read and understand various account statements.
• Proficiency in Internet and MS Office applications.

Learn more about our values and culture at The apex Way.

We value our associates and offer competitive benefits, including wellness initiatives, mentorship, training, and educational support, to help you grow professionally and personally.