Supplier Performance Manager

GUARDIAN NEWS AND MEDIA; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Join a leading media organization as a Supplier Performance Manager in London. In this pivotal role, you will oversee supplier performance and ensure effective management of technology services supporting editorial and operational goals. Your expertise in stakeholder management and analytical skills will drive innovation and strengthen supplier relations. The role offers a hybrid working environment and a strong commitment to employee well-being and professional growth.

Benefits

30 days annual leave plus bank holidays

Generous pension scheme

Volunteering days

Private healthcare

Enhanced family leave policies

Learning and development support

Free yoga and pilates classes

Qualifications

• Proven experience in supplier performance management.
• Strong understanding of SLAs, KPIs, and contract management principles.
• Experience in a fast-paced, deadline-driven industry.

Responsibilities

• Supplier management and performance oversight.
• Contractual and financial governance.
• Stakeholder collaboration and facilitation.

Skills

Supplier performance management

Stakeholder management

Negotiation skills

Analytical mindset

Education

Experience in a technology or digital environment

Job description

Join our team at the Guardian and be a part of a diverse and inclusive global organisation that delivers fearless, investigative journalism, and holds power to account. Our team of award-winning journalists, cutting-edge commercial professionals, and industry-leading digital experts are committed to making a difference and represent a wide range of backgrounds and perspectives. We offer a challenging and exciting environment for career development, with a focus on training, growth and fostering an inclusive culture.

We are now looking for a Supplier Performance Manager to work in our Global Technology & Data team and ensure our suppliers contribute effectively to the delivery of technology services that support the Guardian’s editorial, digital and operational goals.

This is a pivotal role optimising supplier relationships, including coordination of financial and contractual obligations and driving continuous improvement across our technology vendors.

About the Role:

• Supplier management and performance oversight, including onboarding and offboarding of vendors, managing and monitoring performance and ensuring compliance with regulations, organisational policies and industry standards
• Contractual and financial governance, supporting with renegotiations and renewals or terminations and tracking and reporting on costs
• Supplier coordination and financial administration including managing invoice and PO processing
• Stakeholder collaboration, working closely with Technology internal teams to understand their requirement and acting as liaison between internal teams and suppliers, facilitating effective communication
• Drive innovation by identifying opportunities for new solutions or technologies that support the company’s growth
• Identify and mitigate risks and develop contingency plans for critical suppliers to ensure business continuity

About You:

• Proven experience in supplier performance management, supplier co-ordination and finance administration preferably within a technology or digital environment.
• Strong understanding of SLAs, KPIs, and contract management principles.
• Exceptional stakeholder management skills and strong negotiation and communication skills, including senior stakeholders
• Analytical mindset with the ability to interpret performance data and develop actionable insights.
• Experience working in a fast-paced, deadline-driven industry, ideally media or publishing.

We currently work on a hybrid basis, 3 days a week from our office in Kings Cross, 2 days a week remote.

We value and respect all differences (seen and unseen) in all people. We aspire to have inclusive working experiences and an environment that reflects the audience we serve, where our people have equal access to career development opportunities, their voices are heard and can contribute to our future. We actively encourage applications from people of all backgrounds. Many of our staff work flexibly and we will consider all requests for flexible working arrangements.

How to Apply

To apply, please upload your latest CV and a cover letter which outlines why you’d love to take on this role, and why you’re a great match for what we’re looking for.

We appreciate the time taken to prepare each application we receive. We do not use AI-assisted technology to review applications; every application is reviewed by a member of our recruitment team.

The closing date for applications isTuesday 15th July 2025.

All roles at the Guardian are open for everybody to apply. It is important to us that you feel supported and comfortable throughout your recruitment process, in order to perform your best. Please let us know if there are any changes we could make to help your application, this includes providing documents in accessible formats or personalising the process to better support your needs. Please contact Anna Vipers [e-mail] to discuss further so we can work with you to support you through your application.

Benefits at the Guardian

You'll have 30 days of annual leave per year (plus bank holidays) with the option to purchase anadditional 5 days. Our pension scheme is generous; if you contribute 5% then we will contribute 8-12% (depending on your age). We believe in giving back, which is why employees are given 2 volunteering days annually and the option of payroll giving. Season ticket loans are also available.

You are entitled to private healthcare, life cover, income protection, and eye tests. You can also opt in to dental insurance.

We have enhanced maternity, paternity, adoption and shared parental leave policies in place. We also support our employees by offering an IVF, menopause, baby loss, and trans equality policy.

Culture and Wellbeing

We want everyone to feel like they belong at the Guardian and we champion diversity of thought. Our various employee forums provide a platform to use their voice to foster an inclusive workplace. We became the first major media organisation to achieve B Corp status.

We offer tools to help you prioritise your wellbeing including access to our employee benefits platform which provides tailored support for health and wellbeing. In addition, we also offer free yoga and pilates classes. These run alongside our corporate gym membership and cycle to work scheme.

Our canteen has views overlooking the Regents Canal and caters for breakfast, lunch and dinner.

Learning and Development

We encourage personal and professional growth. Employees have access to a broad range of tools and solutions, and we are happy to support the pursuit of professional qualifications through vocational courses and apprenticeships.