Supplier Operations Controller - DAF Fleet Services - Devizes NEW

Ford & Slater; Leicester; On-site; GBP 31,000 - 35,000; Full time

Benefits offered by this job

Pension

Death in Service Life Insurance

Cycle to work scheme

22 days holiday (plus statutory)

Job summary

Ford & Slater invites applications for a Supplier Operations Controller to drive uptime and service quality for DAF Fleet Services in Devizes. The role focuses on coordinating fleet availability, liaising with the dealer network, and reducing downtime through proactive supplier management.

You will work within a team committed to exceptional customer service, with opportunities for professional development, pension, and a range of employee benefits.

Qualifications

• Experience of vehicle repair / fleet management within the commercial vehicle / automotive sector would be a distinct advantage.
• Ideally have some technical automotive / commercial vehicle experience, maybe as a Service Advisor, Parts Advisor or a Technician looking to move out of the Workshop.
• An understanding of the importance of reducing Vehicle Off Road (VOR) time.
• A proven track record of providing outstanding customer service.

Responsibilities

• Provide great customer service and manage the uptime of the customer fleet.
• Build strong collaborative relationships with DAF’s dealer network.
• Manage Vehicle Off Road (VOR) progress and coordinate with third party partners to reduce downtime.

Skills

Fleet management

Automotive technical experience

Customer service

Communication skills

IT literacy

Organised / initiative

Job description

Supplier Operations Controller – DAF Fleet Services – Devizes

Supplier Operations Controller

Due to continued growth, we currently have an exciting opening for you to join our highly skilled and collaborative team as a Supplier Operations Controller in our fantastic DAF Fleet Services organisation in Devizes. We are part of one of the largest and most respected DAF dealer groups in Europe and DAF are the largest truck manufacturer in the UK with record growth and award winning trucks year on year. We offer our clients bespoke Fleet Management Solutions to improve their operations and allow them to focus on their business requirements.

As a Supplier Operations Controller, We Can Offer You

• Base salary of £30,750 – £34,500 (depending on your industry experience)
• Quarterly bonus of up to £1,500 providing the opportunity to earn an additional £6,000 per annum based on you and your teams performance
• Excellent DAF Fleet Maintenance Controller & development opportunities – in house and manufacturer’s in addition to Ford & Slater courses and technical exposure
• 22 days holiday (plus statutory), rising to 25 days after 5 years service
• Employee Recognition programmes
• Hosting our own social events, food days and much more
• Employee Assistance programmes
• Career Progression Opportunities
• Pension
• Death in Service Life Insurance Scheme
• Cycle to work scheme

Who are we looking for as a Supplier Operations Controller:

Ideally, you will have the following skills / experience but training will be provided:

• Experience of vehicle repair / fleet management within the commercial vehicle / automotive sector would be a distinct advantage.
• Ideally have some technical automotive / commercial vehicle experience, maybe as a Service Advisor, Parts Advisor or a Technician looking to move out of the Workshop.
• An understanding of the importance of reducing Vehicle Off Road (VOR) time.
• A proven track record of providing outstanding customer service.
• Have a can do attitude and enjoy troubleshooting.
• Exceptional communication skills both written and verbal.
• A high level of IT literacy and comfortable on the phone and using email.
• Be organised, resilient and have the ability to work on your own initiative.

The Supplier Operations Controller role / responsibilities include (but not limited to):

The principle objective of the team is to provide great customer service through making our customers fleet more available on a day to day basis and by communicating thoroughly to ensure they can plan for scenarios that arise as a result of their vehicles being off the road. You will be an integral part of a team responsible for managing the uptime of our customer fleet and building strong collaborative relationships primarily with DAF’s dealer network, the largest in the UK. You will have day to day responsibility for Vehicle Off Road (VOR) progress and escalation channelling through third party partners and suppliers. Mitigating VOR downtime and proactive reduction via a robust process of liaison, support and working with other providers through our large portfolio of support to deliver great service through prioritisation and issue resolution. Explore various further external options to reduce supply of parts lead times or workshop delays. Communicate with vehicle manufacturers over specification or part issues. Ensure cost control is adhered to at all times.

Working Monday – Friday, 8am to 5pm.

As an equal opportunity employer, we do not discriminate and are committed to provide equal opportunities, a fully inclusive work environment and fairness for all.

Type Permanent Dealer Ford & Slater Leicester, Hambleton Avenue, Devizes, Wiltshire, SN10 2RT