Supplier Engagement Advisor

Wasterecruit Ltd; West Midlands; Hybrid; GBP 28,000 - 30,000; Full time

Benefits offered by this job

Hybrid working

Flexible working options

25 days leave + holidays

Pension with employer contributions

Private medical insurance (optional)

Gym membership discount

Job summary

WasteRecruit Ltd in the West Midlands region is recruiting a Supplier Engagement Advisor to support the collection and quality of supplier data used to calculate environmental compliance obligations.

You will engage with suppliers by email, phone, live chat and webinars, guiding them through submission steps and maintaining accurate records in Excel and CRM systems. The role blends customer service with data accuracy and process improvement.

Qualifications

• Excellent written and verbal communication skills.
• High standards of accuracy and attention to detail.
• Comfort working with data in Excel and learning new systems.
• Able to work independently and manage task-driven follow-up.
• Office experience using email and telephone is desirable.
• Interest in environmental issues; full training provided.
• Full UK manual driving licence.
• GCSE Maths and English grade C or equivalent; A levels desirable.

Responsibilities

• Contact suppliers to obtain packaging, WEEE and batteries data and encourage timely submissions.
• Provide clear, professional support by email, telephone and live chat.
• Deliver webinars explaining data submission processes and platform requirements.
• Process packaging evidence and maintain accurate supplier records using in-house software, Excel and CRM applications.
• Check and improve data quality, including analysis of Plastic Tax evidence against HMRC criteria.
• Support Account Managers with data used in environmental compliance calculations.
• Identify process improvements and flag potential Data Hub anomalies to the development team.
• Work in line with Valpak policies, ISO accreditation requirements and risk management procedures.

Skills

Communication skills

Attention to detail

Excel proficiency

Independent worker

Office experience (email/phone)

Environmental awareness

Education

GCSE Math & English grade C or equivalent

A-levels desirable

Tools

CRM software

Internal systems

Job description

Join a leading environmental compliance business supporting major organisations with accurate regulatory data.

Work directly with suppliers by email, telephone, live chat and webinar to secure high-quality submissions.

Build knowledge across Packaging, WEEE, Batteries, Plastic Tax and Extended Producer Responsibility (EPR).

Ideal for a confident customer service or administration professional who enjoys data, problem-solving and persistent follow-up.

The role

WasteRecruit is working with a leading compliance company to recruit a Supplier Engagement Advisor to support the collection and quality of supplier data used to calculate clients' environmental compliance obligations. You will work closely with suppliers, Data Administrators, Account Managers and Data Team Managers, helping external contacts understand what information is required and guiding them through the submission process.

This is a varied role combining customer service, structured follow-up and data checking. You will communicate by email, telephone and live chat, present webinars, review submitted evidence and maintain accurate supplier records using internal systems, Excel and CRM tools.

Responsibilities

• Contact suppliers to obtain packaging, WEEE and batteries data and encourage timely submissions.
• Provide clear, professional support by email, telephone and live chat.
• Deliver webinars explaining data submission processes and platform requirements.
• Process packaging evidence and maintain accurate supplier records using in-house software, Excel and CRM applications.
• Check and improve data quality, including analysis of Plastic Tax evidence against HMRC criteria.
• Support Account Managers with data used in environmental compliance calculations.
• Identify process improvements and flag potential Data Hub anomalies to the development team.
• Work in line with Valpak policies, ISO accreditation requirements and risk management procedures.

Requirements

• Excellent written and verbal communication skills with a professional, confident manner.
• High standards of accuracy and attention to detail.
• Comfort working with data in Microsoft Excel and learning new systems.
• Able to work independently, manage task-driven follow-up and contribute effectively within a team.
• Office experience using email and telephone is desirable.
• An interest in environmental issues is desirable; full training is provided on the relevant regulations.
• Full UK manual driving licence.
• Minimum Grade C / equivalent in Mathematics and English at GCSE/O Level; A level or equivalent is desirable.

Package

• up to £27,500 salary plus annual bonus of up to 10%.
• Hybrid working and flexible working options.
• 25 days annual leave plus bank holidays, birthday leave and a volunteering day; option to buy/sell additional leave.
• Pension with employer contribution up to 8%, life assurance, critical illness and disability income protection.
• Optional private medical insurance, subsidised gym membership, cycle to work and retail discount benefits.