Supplier Auditor - Insurance Claims

Hastings Direct; Kemp Town Estate; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading digital insurance provider in England seeks a Claims Auditor to ensure compliance and efficiency in claims processes. The ideal candidate has extensive motor claims knowledge, strong analytical skills, and experience with risk-based audits. This role offers attractive salary, hybrid working, and various benefits including healthcare and a performance bonus.

Benefits

Attractive salary based on experience

Hybrid working options

4Cs performance bonus

Healthcare cash plan

Pension contributions up to 10%

Mental wellbeing support

25 days annual leave plus bank holidays

Qualifications

• Extensive knowledge of motor claims and/or home claims.
• Experience with risk-based audits and process improvement.
• Ability to engage with senior supplier personnel.

Responsibilities

• Develop understanding of claims processes and initiatives.
• Design and deliver effective audit approaches.
• Manage relationships with senior supplier personnel.
• Identify areas for savings and provide solutions.
• Conduct risk-based audits on-site and remotely.

Skills

Motor claims knowledge

Analytical skills

Stakeholder management

Job description

Overview

Our Claims Audit team plays a critical role in safeguarding quality and compliance across our Motor and Supply Chain operations. We work closely with suppliers and internal stakeholders to ensure robust risk management, deliver actionable insights, and drive continuous improvement. Collaboration, integrity, and a focus on delivering value are at the heart of what we do. By combining technical expertise with strong stakeholder engagement, we help shape best practices, influence key decisions, and ensure fair outcomes for customers. As part of this team, you'll contribute to audit strategies that protect our business and customers, build strong relationships across the supply chain, and ensure our claims processes remain efficient, compliant, and customer focused.

Responsibilities

• Developing a complete understanding of all internal and supplier claims processes, new commercial initiatives, best practice and the impact of inefficient processes
• Designing and developing relevant, effective audit approaches and delivering independent, balanced and accurate/evidenced reporting
• Managing relationships with senior personnel within each supplier to ensure scoping, attendance, agendas and feedback is delivered effectively
• Identifying areas for indemnity savings, strengths and areas for development and providing focused solutions where necessary
• Completing and applying root cause analysis, including assessment of systems, controls and complaints
• Completing both the on-site and remote risk-based audits
• Extensive motor claims knowledge and experience, or a combination of both motor claims and home claims
• Strong analytical skills with the ability to interpret MI and identify areas of risk and opportunity
• Strong stakeholder management skills and able to challenge in the right way

Qualifications and Experience

• Extensive motor claims knowledge and/or a combination of motor and home claims knowledge
• Demonstrable experience with risk-based audits, root cause analysis, and process improvement
• Ability to engage with senior supplier personnel, manage agendas, and drive productive feedback
• Analytical mindset with the ability to interpret management information and identify risks and opportunities

About Hastings Direct

Welcome to Hastings Direct. We are a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We have invested in data and tech capabilities and cultivate our 4Cs culture. We provide insurance for over three million customers and are focused on growth and delivering value to customers and colleagues. If you’re excited about joining us, we’d love to hear from you, even if you’re not 100% sure you tick every box.

Our Approach and Benefits

Join us and you’ll find a different way of doing things. We focus on the 4Cs: colleagues, customers, company, and community. We offer support, training, development, recognition, and opportunities to contribute ideas. Our benefits include:

• Salary: Attractive salary based on experience (pay reviews annually)
• Flexible working: Hybrid approach; discuss in detail with your recruiter
• Competitive bonus: 4Cs performance bonus, typically paid in March
• Wellbeing: Healthcare cash plan for everyday health care
• Financial wellbeing: Pension contributions match up to 10%, life assurance and income protection
• Additional perks: Discounts, mortgage advice, and financial wellbeing support
• Mental wellbeing: Thrive app, 24/7 assistance, mental health support and resources
• Leave and access: 25 days annual leave + bank holidays with buy/sell options; private healthcare, dental plans, cycle to work, and other facilities

Our 4Cs principles are simple: create the right culture, provide the right tools, and deliver good outcomes for customers while growing the company profitably and sustainably. We treat customers fairly and with respect.