Supplier Auditor - Insurance Claims

Hastings Direct; Brighton; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading digital insurance provider in the UK is looking for a Supplier Auditor - Insurance Claims. This role involves developing strong relationships with suppliers and ensuring compliance within the claims process. The ideal candidate should possess extensive motor claims knowledge, analytical skills, and stakeholder management abilities. This position offers hybrid working, an attractive salary, and various benefits including a competitive bonus scheme and health support.

Benefits

Attractive salary based on experience

Flexible working

Annual performance bonus

Healthcare cash plan

Life assurance and financial wellbeing support

Mental health app and support groups

25 days annual leave plus bank holidays

Private healthcare and dental plans

Qualifications

• Experience in motor claims or a combination of motor and home claims.
• Ability to interpret management information and identify risks.

Responsibilities

• Understand internal and supplier claims processes.
• Design effective audit approaches and report findings.
• Manage relationships with Senior Supplier personnel.
• Identify areas for indemnity savings and provide solutions.
• Conduct risk-based audits.

Skills

Extensive motor claims knowledge

Strong analytical skills

Strong stakeholder management

Job description

Overview

Welcome to Hastings Direct - From our Group HR Director Pam Angel. We\'re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We\'ve invested in our data and tech capabilities and nurture our 4Cs culture. We\'re proud of our journey and know success relies on the contribution of our talented colleagues. We provide insurance for over three million customers and invite you to learn more about the exciting chapter ahead.

If you are excited about joining us and think you have some of what we are looking for, even if you\'re not 100% sure, we would love to hear from you.

Job details

Job Title: Supplier Auditor - Insurance Claims

Location: Leicester / London / Bexhill - Hybrid

Team overview

Our Claims Audit team safeguards quality and compliance across Motor and Supply Chain operations. We work with suppliers and internal stakeholders to ensure robust risk management, deliver actionable insights, and drive continuous improvement. Collaboration, integrity, and delivering value are at the heart of what we do. By combining technical expertise with stakeholder engagement, we help shape best practices, influence key decisions, and ensure fair outcomes for customers. As part of this team, you\'ll contribute to audit strategies that protect our business and customers, build strong relationships across the supply chain, and ensure our claims processes remain efficient, compliant, and customer focused.

Responsibilities

• Develop a complete understanding of all internal and supplier claims processes, new commercial initiatives, best practice, and the impact of inefficient processes
• Designing and developing relevant, effective audit approaches and delivering independent, balanced and accurate/evidenced reporting
• Managing relationships with senior personnel within each Supplier to ensure scoping, attendance, agendas and feedback are delivered effectively
• Identifying areas for indemnity savings, strengths and areas for development and providing focused solutions where necessary
• Completing and applying root cause analysis, including assessment of systems, controls and complaints
• Completing both the on-site and remote risk-based audits

Transferable essential skills

• Extensive motor claims knowledge and experience, or a combination of motor claims and home claims
• Strong analytical skills with the ability to interpret MI and identify areas of risk and opportunity
• Strong stakeholder management skills and able to challenge in the right way

The interview process

Our interview process involves the below:

• Recruiter screening call
• 1st stage interview with hiring leader (1 hour 45 mins)

As a Disability Confident employer, we are committed to ensuring our recruitment processes are fully inclusive. If you\'re applying, you\'ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website.

Note: Unfortunately, we are unable to progress with candidates that require sponsorship at this time.

What we offer

Join us and you\'ll find a different way of doing things. We focus on the 4Cs: colleague, customer, company, and community. You\'ll help drive our growth and receive support, training and development, recognition and rewards, and opportunities to voice ideas and put them into practice.

Rewards and benefits

• Salary - Attractive salary based on experience (pay reviews each year)
• Flexible Working - Flexible and hybrid working approach; speak to your recruiter for details
• Competitive Bonus Scheme - Annual 4Cs performance bonus based on Hastings\' performance and your personal performance
• Physical Wellbeing - Healthcare cash plan to support everyday wellbeing
• Financial Wellbeing - Life assurance (4x salary), income protection, pension match up to 10%, and access to discounts, independent mortgage advice, and financial wellbeing support
• Mental Wellbeing - Thrive mental health app, 24/7 colleague assistance programme, in-house mental health first aiders, support groups
• Other Benefits - 25 days annual leave + bank holidays (option to buy/sell), private healthcare, dental plans, cycle to work, tech schemes, discounts, social events, and more

Our 4Cs principles are simple: creating the right culture and providing the right tools helps us deliver good outcomes for customers and sustain growth. We treat customers fairly and respectfully.

Hastings Group is an equal opportunities employer. We welcome applications from all suitably skilled persons regardless of gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Our recruitment process includes credit and criminal record checks.

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