Supervisor - Wimbledon (Part-time)

Pandora A/S; London; On-site; GBP 60,000 - 80,000; Full time

Job summary

Pandora A/S is seeking a proactive supervisor to lead our store in London. The role requires driving sales, motivating the team for exceptional customer service, and ensuring smooth store operations. Ideal candidates will have experience in retail management and a passion for delivering memorable shopping experiences.

Benefits

Competitive hourly pay

Monthly bonus of 10% on sales targets

Annual jewellery uniform allowance

Employee discounts

Support for health and wellbeing

Qualifications

• Proven experience in driving sales and profitability.
• A passion for delivering exceptional customer service.
• Strong communication skills to coach and develop teams.

Responsibilities

• Motivate team to meet or exceed targets.
• Conduct daily team briefs and monitor sales figures.
• Handle escalated customer complaints.

Skills

Sales driving

Customer service

Team development

Job description

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Competitive hourly rate of pay, monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets achieved), generous employee discount, annual jewellery uniform allowance, and other excellent benefits!

We are currently seeking a proactive, results-driven supervisor to join our store team. If you thrive on leading retail operations, inspiring a high-performing team to exceed targets, and delivering world-class service, we would love to hear from you!

In the UK, we are proud to have recently been recognized in the Sunday Times ‘Best Places to Work 2023’, among only 11 in the ‘very large’ employer category.

The role

The supervisor is our brand ambassador, overseeing the busy sales floor, motivating sales assistants to drive sales and excel in customer service, and supporting them in creating memorable experiences for our customers.

Working in a fast-paced, sometimes high-pressure retail environment is essential. Daily, you will share product knowledge, run coaching sessions to unlock sales potential, and ensure store operations run smoothly. Supervisors will lead by example, setting personal KPIs and sales targets.

What to expect from the role

• Conduct daily team briefs, share store KPIs, and motivate the team to meet or beat these targets
• Perform store walks, understanding the importance of commerciality and visual merchandising
• Monitor store sales figures
• Handle escalated customer complaints
• Achieve and exceed individual and store sales targets using effective selling skills, focusing on up-selling, UPT, ATV, and productivity
• Build strong relationships with customers by providing exemplary service and adapting to individual needs

Store operations

• Act as key holder and ensure store opening/closing procedures are followed
• Cash up and reconcile tills
• Assist with administrative duties, including recruitment and investigations
• Support product and POS deliveries, unloading and storing stock properly
• Operate tills, handle transactions, returns, and escalated issues
• Maintain security policies and procedures to ensure safety

The successful candidate

Our supervisors are ambassadors of the Pandora brand. The ideal candidate is highly capable, passionate about retail, and a strong team player who can support their team to deliver an unforgettable Pandora experience.

Experience with leading brands or desirable consumer products is preferred. Whether you're a senior sales assistant or current supervisor seeking your next challenge, we value those who embody our core values of dreaming, daring, caring, and delivering.

Ideal candidates will have:

• Proven experience in driving sales and profitability
• A passion for delivering exceptional customer service
• Strong communication skills to coach and develop teams
• Adaptability to changing business needs
• A positive attitude and enthusiasm for Pandora
• A well-presented appearance and passion for retail

Why work with us?

Our people are central to our success. We offer a competitive rewards package, including:

• Competitive hourly pay
• Monthly bonus of 10% on sales targets, with potential for 20%
• Annual jewellery uniform allowance
• Access to discounts through our online benefits platform
• Support for health, wellbeing, financial advice, and legal aid via ‘Retail Trust’
• Parties, incentives, and gifts throughout the year

If you're ready for a new challenge and meet the requirements, click apply to submit your application.

Pandora’s recruitment process is transparent and fair. We encourage applicants to refrain from including identity-related information such as photos, marital status, or age.

*Please inform us if you require reasonable adjustments during your interview(s)*

About Pandora

Pandora is the world's largest jewellery brand, known for accessible luxury jewellery made from high-quality materials. Our pieces inspire self-expression and storytelling. Pandora operates in over 100 countries with more than 6,800 points of sale, including 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide and uses recycled silver and gold in its jewellery. Committed to sustainability, Pandora aims to halve greenhouse emissions by 2030. The company is listed on Nasdaq Copenhagen and generated revenue of DKK 31.7 billion (EUR 4.2 billion) in 2024.