Supervisor - West Midlands Outlet (40 hours)

Rituals; Cannock; On-site; GBP 22,000 - 28,000; Full time

Job summary

A luxury retail brand in Cannock is seeking a Rituals Expert to lead sales and mentor team members. In this role, you will provide an exceptional customer experience and help achieve store goals. Ideal candidates will have prior experience in retail or hospitality and possess strong decision-making and problem-solving skills. This is an exciting opportunity to grow your career in luxury retail.

Qualifications

• High energy and low ego with a good sense of humor.
• Ability to mentor team members.
• Excitement about the brand.

Responsibilities

• Lead sales advisor role mentoring team members.
• Interact with customers to ensure an optimal experience.
• Support Rituals Advisors in reaching store goals.

Skills

Customer-service mentality

Decision-making skills

Problem-solving skills

Team-player work ethic

Job description

Job Description

As a Rituals Expert, you’re part of our in-store management team. You are a master of the Rituals feel-good experience with the product expertise to match. You are a true brand ambassador, listening to our customers’ needs, and at the same time, you are a role model and mentor to our Rituals Advisors.

Being a Rituals Expert means being a lead sales advisor with ambitions of expanding your professional skill set in luxury retail and cosmetics!

You’ll be working alongside your Store Manager, Assistant Store Manager, and Rituals Advisors to reach your personal goals and those of your store. You’ll interact directly with customers to ensure an optimal customer experience and mentor and support Rituals Advisors.

Qualifications

High on energy, low on ego, and with a little bit of humour!

You are ‘one of a kind’ because of your ability to mentor your team members and connect with customers, so everyone feels at home in our stores. Additionally, as a Rituals Expert, you are professional, excited about our brand, and know how to share that excitement with your team members and customers!

On top of that, you have:

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to reach performance targets.
• A customer-service mentality and team-player work ethic.
• Decision-making and problem-solving skills.
• Eye for detail, organized, and structured.