Supervisor - Visual Merchandising - Regent Street, London

Skims; Greater London; Sur place; GBP 28 000 - 36 000; Plein temps

Résumé du poste

SKIMS on Regent Street in London is seeking a Supervisor - Visual Merchandising to lead daily store operations, coach the team, and deliver exceptional customer experiences while upholding brand standards.

You will drive sales through visual standards, product knowledge, and proactive service, working with the leadership team to open, close, and maintain store presentation. This role requires you to stay active on the floor and manage inventory while fostering a positive, inclusive culture.

Qualifications

• Experience in a supervisory or management role in retail.
• Strong leadership and coaching abilities.
• Excellent communication and customer service skills.

Responsabilités

• Lead with a customer-obsessed mindset on the floor.
• Drive performance as Sales Floor Captain through coaching and team motivation.
• Ensure daily tasks, cash handling, and store cleanliness meet standards.
• Coach team on selling, product knowledge, and styling to fit customer needs.
• Provide feedback and growth opportunities for team members.

Connaissances

Customer service excellence

Team leadership

Effective communication

Coaching & development

Visual merchandising knowledge

Description du poste

Supervisor - Visual Merchandising - Regent Street, London

Department: Retail EMEA

Employment Type: Full Time

Location: Regents Street, London, England, UK

Description

Supervisor SKIMS is a solutions-oriented brand creating the next generation of underwear, loungewear, and shapewear.

As a Supervisor, you drive daily results and lead moments on the sales floor. You’re a role model for delivering excellent customer experiences and help create a high performing, inclusive, and cohesive environment. You support daily operations, coach Team Members in the moment, and help bring our values to life during each shift. Your passion for our brand, strong leadership skills, and ability to create a positive shopping environment will drive the success of our store.

Responsibilities

• Lead with a Customer Obsessed mindset by delivering warm, intentional, and personalized service on the floor and modeling those behaviors for the team.


• When you are assigned as the Sales Floor Captain, you drive performance through zone management, coaching, and team motivation.


• Ensure daily tasks and operational priorities are executed with a lens of Operational Excellence, including opening/closing procedures, cash management accuracy, and store cleanliness.


• Coach Team Members on selling behaviors, product knowledge, and styling support that connect product features to the customer's needs.


• Deliver feedback and support individual growth moments by encouraging Learning Agility within the team.


• Help facilitate the training and onboarding of new Team Members. Support consistent reinforcement of our standards, brand values, and store policies.


• Maintain strong product knowledge and support execution of product launches, restocks, and floor updates.


• Assist the leadership team in achieving store KPIs goals and Drive Results by tracking sales performance, setting goals with the team, and celebrating wins!


• Partner with leaders to monitor inventory levels, visual standards, and product availability throughout the day.


• Communicate openly and respectfully with the team, helping to Inspire Yourself & Others and build a positive, inclusive culture.


• Proactively step in to resolve customer issues with empathy, speed, and ownership.


• Support execution of daily action plans, zone assignments, and shift recaps in partnership with Store and Assistant Leaders.

Requirements

• Previous experience in a supervisory or management role in retail, preferably in fashion or related industry.


• Passion for the SKIMS brand and our mission to serve the team and customers through innovation and inclusivity


• Strong ability to lead by example and motivate a team in a fast paced environment


• Excellent communication and interpersonal skills


• Passion and focus on team collaboration and customer connection


• Ability to use sales data and feedback to improve team performance and drive business results


• Strong attention to detail and ability to uphold visual and operational standards


• Strong communicator who can share expectations, give feedback, and respond to challenges with confidence


• Passion for the SKIMS brand and an ability to embody our values and service approach in every interaction


• Must be able to stand and remain physically active and move around all areas of the store and be accessible to customers for 100% of the scheduled shift


• Ability to bend, reach, and stretch for product, as well as lift, carry, and move items up to 40 pounds regularly throughout the shift


• Full Time Availability Requirements: Open Availability. We value flexibility and expect you to be available to work evenings, weekends, holidays, and overtime as needed.


• Does not want to be an influencer