Supervisor UK - London

Zizzi Ristorante; City of Westminster; On-site; GBP 25,000 - 30,000; Full time

Job summary

A well-known restaurant chain in the City of Westminster is seeking a Supervisor to manage shifts and lead operations. You will support customer service excellence, while ensuring high standards and team performance. Opportunities for career development are available, along with extensive employee benefits, including discounts and support programs.

Benefits

50% off at Zizzi & ASK Italian

Free & discounted menu on shift

Generous tronc system

Wagestream for instant wage access

Discounts on cinema tickets and travel

Access to Employee Assistance Programme

28 days holiday (pro rata)

Company pension contributions

Zizzi branded T-Shirts and aprons provided

Qualifications

• Experience in a supervisory role in a restaurant environment.
• Strong leadership and team management skills.
• Passion for customer service and food.

Responsibilities

• Manage shifts effectively and lead the restaurant team.
• Promote the Zizzi customer service journey.
• Ensure compliance with restaurant standards.

Job description

As a Supervisor, you will work with the General Manager and Assistant Manager to ensure we provide a great customer service journey, along with the front of house team. You will support the safe running of the business and uphold high standards to ensure every shift runs smoothly. If you are interested in progressing your career with us, we will support and guide you all the way to the top.

What we offer:

• Treat yourself and your friends with 50% off at Zizzi & ASK Italian (drinks included)
• Never go hungry with free & heavily discounted menu on shift
• Get rewarded by your customers with a generous tronc system
• Wagestream available to instantly access earned wages
• Enjoy discounts on cinema tickets, travel websites, and big brands for your time off
• Stay connected with our online Zizzi community for access to rotas and payslips
• Access our free Employee Assistance Programme for support, including GPs and wellbeing services
• Take 28 days holiday (pro rata)
• Opportunities to develop and progress your career
• Plan for the future with Company pension contributions
• Look the part with Zizzi branded T-Shirts and aprons provided

Responsibilities include:

• Managing your shifts effectively, leading the restaurant team in front of house and back of house operations
• Living and promoting the Zizzi customer service journey, coaching your team to deliver great experiences
• Leading the Front of House team to create memorable moments for our customers
• Sharing your passion for food and ensuring every dish served is perfect
• Maintaining the restaurant's appearance and ensuring compliance with our standards
• Collaborating with the team to deliver excellent customer experiences and taking pride in your service

All of this is guided by our Zizzi Values:

• Growth: Strive to be better every day, seeking continuous improvement
• Individuality: Celebrate differences and encourage authenticity
• Drive: Make things happen, adapt, and motivate
• Togetherness: Support each other and embrace challenges and successes
• Fun: Enjoy the everyday and keep a positive attitude