Supervisor UK - Henley on Thames

Zizzi Ristorante; Oxford; On-site; GBP 25,000 - 30,000; Full time

Job summary

A popular dining establishment in Oxford is seeking a Supervisor to lead restaurant operations, ensuring high standards of service and effective team management. The ideal candidate will have a strong background in customer service and a passion for food. This role offers numerous benefits, including discounts, a generous tronc system, and opportunities for career development.

Benefits

50% off at Zizzi & ASK Italian

Free meals on shift

Generous tronc system

Wagestream for instant wage access

Discounts on cinema tickets and travel

Employee Assistance Programme

28 days holiday

Company pension contributions

Branded work attire provided

Qualifications

• Experience managing a restaurant team and delivering excellent customer service.
• Ability to run shifts and manage both front and back of house effectively.
• Passion for food and the ability to ensure high standards.

Responsibilities

• Manage the whole restaurant team to ensure smooth operations.
• Lead the Front of House team for great customer experiences.
• Ensure restaurant cleanliness and adherence to guidelines.

Skills

Leadership

Customer service

Time management

Job description

As a Supervisor, you will work with the General Manager and Assistant Manager to ensure a great customer service journey, along with the front of house team. You will support the safe running of the business and maintain high standards to ensure every shift runs smoothly. If you are interested in progressing your career with us, we will support and guide you all the way to the top.

We are looking for someone who can take charge and run shifts like a pro, managing the whole restaurant team, front of house and back of house, to make sure the restaurant is running like clockwork. You will live and breathe the key ingredients of the Zizzi customer service journey and coach your shift team to do the same, ensuring all of our customers have a Great Time, every time.

Your responsibilities will include:

• Taking charge and running your shifts like a pro, managing the whole restaurant team, front of house and back of house, to make sure the restaurant is running like clockwork.
• Leading the Front of House team to create Great Times for our customers.
• Sharing your passion for food with our customers and the team, and making sure every dish served on your shift is perfect.
• Taking responsibility for making sure the restaurant is Looking Fabulous at all times, and is hitting the mark set out in our processes, policies and guidelines.
• Working with the whole restaurant team to help deliver Great Times for our customers and taking absolute pride in the service you provide.

We live by our Zizzi Values, which are:

• Growth - You aim to be better than yesterday. We're on a constant journey to be better, so we seek growth as a team, in our business and in the ways we contribute to the world.
• Individuality - You celebrate the differences. We take pride in what makes us special, and encourage everyone to be the best version of themselves whoever they are.
• Drive - You make it happen. We adapt to the challenges of today, avoiding cutting corners, and motivate everyone to strive for more.
• Togetherness - You want to be part of more. We always have each others backs, embracing the challenges as much as the great times.
• Fun - You enjoy the everyday. As much as we take our goals seriously, we don't take ourselves seriously. We are Zizzi. At Zizzi we are a family. It's never me, always we. Customers included.

In return for your hard work, you will receive:

• Treat yourself and your friends with 50% off at Zizzi & ASK Italian (drinks included)
• Never go hungry with free & heavily discounted menu on shift
• Get rewarded by your customers with a generous tronc system
• Wagestream available to instantly access earned wages
• Make the most of your time off work with discounts on cinema tickets, travel websites and big brands available
• Stay in touch with what's going on with our online Zizzi community that also provides access to your rotas and payslips
• Need some support? We have a free Employee Assistance Programme with access to GPs and wellbeing support
• Time for a break with 28 days holiday (pro rata)
• Plenty of opportunity to develop and progress your career if that's what you want
• Plan for the future with Company pension contributions
• Look the part with Zizzi branded T-Shirts and aprons provided