Supervisor UK - Basingstoke

Zizzi Ristorante; Basingstoke; On-site; GBP 25,000 - 30,000; Full time

Job summary

A popular restaurant chain in Basingstoke is seeking a Supervisor to manage shifts and ensure exceptional customer service. You will lead the Front of House team, maintain high standards, and foster a positive dining experience. Ideal candidates should have previous supervisory experience and strong communication skills. The role offers various benefits, including discounts and career development opportunities.

Benefits

50% off at Zizzi & ASK Italian

Free and discounted meals on shift

Earned wages access via Wagestream

Discounts on cinema tickets and travel

Employee Assistance Programme

Qualifications

• Previous experience in a supervisory role preferred.
• Strong communication and interpersonal skills.
• Ability to manage and motivate a team.

Responsibilities

• Oversee restaurant operations and manage shifts.
• Promote excellent customer experiences and service.
• Lead the Front of House team and maintain restaurant standards.

Skills

Customer service

Team management

Food service knowledge

Coaching skills

Job description

As a Supervisor, you will work with the General Manager and Assistant Manager to ensure we provide a great customer service journey, along with the front of house team. You will support the safe running of the business and uphold high standards to ensure every shift runs smoothly. If you are interested in progressing your career with us, we will support and guide you all the way to the top.

Benefits include:

• Treat yourself and your friends with 50% off at Zizzi & ASK Italian (drinks included)
• Enjoy free and heavily discounted menu on shift
• Get rewarded by your customers with a generous tronc system
• Access earned wages instantly with Wagestream
• Enjoy discounts on cinema tickets, travel websites, and big brands during your time off
• Stay connected with our online Zizzi community for rotas and payslips
• Support with our free Employee Assistance Programme, including GPs and wellbeing support
• Benefit from 28 days holiday (pro rata)
• Opportunities to develop and progress your career
• Plan for the future with Company pension contributions
• Look the part with Zizzi-branded T-Shirts and aprons provided

What will you be doing? Here's a brief overview:

• Managing your shifts like a pro, overseeing the restaurant team to ensure smooth operations
• Living and promoting the Zizzi customer service journey, coaching your team to deliver great experiences
• Leading the Front of House team to create memorable moments for customers
• Sharing your passion for food and ensuring every dish served is perfect
• Maintaining the restaurant's appearance and adhering to policies and guidelines
• Collaborating with the team to deliver excellent customer experiences and taking pride in your service

All of this is driven by our Zizzi Values:

• Growth: Strive to be better than yesterday, seeking continuous improvement
• Individuality: Celebrate differences and encourage authenticity
• Drive: Make things happen, adapt, and motivate
• Togetherness: Support each other and embrace challenges and successes
• Fun: Enjoy the everyday and maintain a positive attitude