Supervisor UK

Zizzi Ristorante; Norwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading restaurant chain is seeking a Supervisor to oversee operations in Norwich. Responsibilities include managing the restaurant team, ensuring customer satisfaction, and maintaining high standards. The ideal candidate will have supervisory experience in hospitality and a passion for food. This role offers competitive benefits, including discounts and career progression opportunities.

Benefits

50% off at Zizzi & ASK Italian

Free and discounted meals on shift

Wagestream for instant wages access

Discounts on cinema and travel

Employee Assistance Programme

28 days holiday (pro rata)

Company pension contributions

Qualifications

• Experience in a supervisory role within the hospitality industry.
• Strong communication and coaching skills.
• Ability to manage shifts and a team effectively.

Responsibilities

• Manage the restaurant team to ensure smooth operations.
• Deliver excellent customer service and ensure satisfaction.
• Maintain high standards of cleanliness and presentation in the restaurant.

Skills

Customer service excellence

Leadership

Time management

Passion for food

Job description

As a Supervisor you will work with the General Manager and Assistant Manager to ensure we are providing a great customer service journey, along with the front of house team. Supporting in the safe running of the business and maintaining high standards to ensure every shift runs smoothly. If you are interested in progressing your career with us we'll support and guide you all the way to the top. At Zizzi we don't do good times, only Great Times!

What you will be doing

• Taking charge and running your shifts like a pro, managing the whole restaurant team, front of house and back of house, to make sure the restaurant is running like clockwork.
• Living and breathing the key ingredients of the Zizzi customer service journey and coaching your shift team to do the same, ensuring all of our customers have a Great Time, every time.
• Leading the Front of House team to create Great Times for our customers.
• Sharing your passion for food with our customers and the team, and making sure every dish served on your shift is perfect.
• Taking responsibility for making sure the restaurant is Looking Fabulous at all times, and is hitting the mark set out in our processes, policies and guidelines.
• Working with the whole restaurant team to help deliver Great Times for our customers and taking pride in the service you provide.

Benefits and Perks

• Treat yourself and your friends with 50% off at Zizzi & ASK Italian (drinks included)
• Never go hungry with free and heavily discounted menu on shift
• Wagestream available to instantly access earned wages
• Discounts on cinema, travel websites and big brands for your time off
• Access to our online Zizzi community with rotas and payslips
• Employee Assistance Programme with access to GPs and wellbeing support
• 28 days holiday (pro rata)
• Plenty of opportunity to develop and progress your career
• Company pension contributions
• Zizzi branded T-Shirts and aprons provided

Note: Benefits and terms may vary by region and role. Roles with additional responsibilities may have additional perks such as a Company Bonus Scheme for GM's & HC's.