Supervisor UK

Zizzi Ristorante; Basingstoke; On-site; GBP 25,000 - 30,000; Full time

Job summary

A popular restaurant chain in Basingstoke is seeking a Supervisor to manage shifts and oversee both front and back of house operations. The ideal candidate will lead the team to ensure excellent customer service and uphold restaurant standards. They will receive attractive benefits including discounts, a generous tronc system, and opportunities for career development. Join a family-oriented environment where fun and growth are prioritized.

Benefits

50% off at Zizzi & ASK Italian

Free and discounted meals on shift

Tronc system for customer rewards

Wagestream for instant wage access

Discounts on cinema, travel, and brands

Employee Assistance Programme

28 days holiday (pro rata)

Career development opportunities

Company pension contributions

Branded uniforms provided

Qualifications

• Proven experience in a supervisory role within the restaurant industry is preferred.
• Ability to manage both front of house and back of house operations.
• Strong leadership skills and the ability to motivate a team.

Responsibilities

• Take charge and run shifts efficiently, managing the whole restaurant team.
• Lead the Front of House team to create great customer experiences.
• Ensure all dishes served are perfect and maintain restaurant standards.

Skills

Customer service

Team leadership

Passion for food

Job description

As a Supervisor, you will work with the General Manager and Assistant Manager to ensure a great customer service journey, along with the front of house team. You will support the safe running of the business and maintain high standards to ensure every shift runs smoothly. If you are interested in progressing your career with us, we will support and guide you all the way to the top.

We are looking for someone who can take charge and run shifts like a pro, managing the whole restaurant team, front of house and back of house, to make sure the restaurant is running like clockwork. You will live and breathe the key ingredients of the Zizzi customer service journey and coach your shift team to do the same, ensuring all of our customers have a Great Time, every time.

Your responsibilities will include:

• Taking charge and running your shifts like a pro, managing the whole restaurant team, front of house and back of house, to make sure the restaurant is running like clockwork.
• Leading the Front of House team to create Great Times for our customers.
• Sharing your passion for food with our customers and the team, and making sure every dish served on your shift is perfect.
• Taking responsibility for making sure the restaurant is Looking Fabulous at all times, and is hitting the mark set out in our processes, policies and guidelines.
• Working with the whole restaurant team to help deliver Great Times for our customers and taking absolute pride in the service you provide.

We live by our Zizzi Values, which are:

• Growth - You aim to be better than yesterday. We're on a constant journey to be better, so we seek growth as a team, in our business and in the ways we contribute to the world.
• Individuality - You celebrate the differences. We take pride in what makes us special, and encourage everyone to be the best version of themselves whoever they are.
• Drive - You make it happen. We adapt to the challenges of today, avoiding cutting corners, and motivate everyone to strive for more.
• Togetherness - You want to be part of more. We always have each others backs, embracing the challenges as much as the great times.
• Fun - You enjoy the everyday. As much as we take our goals seriously, we don't take ourselves seriously. We are Zizzi. At Zizzi we are a family. It's never me, always we. Customers included.

In return for your hard work, you will receive:

• Treat yourself and your friends with 50% off at Zizzi & ASK Italian (drinks included)
• Never go hungry with free & heavily discounted menu on shift
• Get rewarded by your customers with a generous tronc system
• Wagestream available to instantly access earned wages
• Make the most of your time off work with discounts on cinema tickets, travel websites and big brands available
• Stay in touch with what's going on with our online Zizzi community that also provides access to your rotas and payslips
• Need some support? We have a free Employee Assistance Programme with access to GPs and wellbeing support
• Time for a break with 28 days holiday (pro rata)
• Plenty of opportunity to develop and progress your career if that's what you want
• Plan for the future with Company pension contributions
• Look the part with Zizzi branded T-Shirts and aprons provided