Supervisor - The O2 (24 - 32 hours)

Rituals Cosmetics; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading cosmetics brand is seeking a Supervisor for their shop in London. In this role, you will engage with customers, support your team, and foster an exceptional in-store experience that reflects the brand's values. Ideal candidates will have previous retail supervisory experience and a passion for luxury cosmetics.

Qualifications

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to reach performance targets.
• Ability to mentor team members and connect with customers.

Responsibilities

• Engage with customers to ensure an optimal experience.
• Mentor and support Rituals Advisors.
• Work alongside management to achieve store goals.

Skills

Decision-making

Problem-solving

Customer-service mentality

Team-player work ethic

Eye for detail

Job description

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Supervisor - The O2 (24 - 32 hours), London

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Client:

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

e798f16c0218

Job Views:

5

Posted:

25.06.2025

Expiry Date:

09.08.2025

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Job Description:

Ready to be the face of our brand, and engage with customers from the moment they set foot in the shop? Join our shop team, where every interaction is a chance to spread joy and beauty, creating unforgettable experiences for every customer.

Share your talents

As a Rituals Expert, you’re part of our in-store management team. You are a master of the Rituals feel-good experience with the product expertise to match. You are a true brand ambassador, listening to our customers’ needs and, at the same time, a role model and mentor to our Rituals Advisors.

Being a Rituals Expert means being a lead sales advisor with ambitions of expanding your professional skill set in luxury retail and cosmetics!

You’ll be working alongside your Store Manager, Assistant Store Manager, and Rituals Advisors to reach your personal goals and store goals. You’ll interact directly with customers to ensure an optimal customer experience and mentor and support Rituals Advisors.

Bring all of you

High on energy, low on ego, and with a little bit of humour!

You are ‘one of a kind’ because of your ability to mentor your team members and connect with customers, so everyone feels at home in our stores. Additionally, as a Rituals Expert, you are professional, excited about our brand, and know how to share that excitement with your team members and our customers!

On top of that, you have:

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to reach performance targets.
• A customer-service mentality and team-player’s work ethic.
• Decision-making and problem-solving skills.
• Eye for detail, organized and structured.