Supervisor - The O2 (24 - 32 hours)

Rituals; London; On-site; GBP 24,000 - 30,000; Full time

Job summary

Rituals is seeking a passionate Rituals Expert who will lead sales efforts and mentor the team. This role requires strong customer service skills, retail experience, and the ability to connect with customers while achieving performance targets in a luxury retail environment.

Qualifications

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to achieve performance targets.

Responsibilities

• Mentor and support Rituals Advisors.
• Ensure an optimal customer experience.
• Achieve personal goals and store objectives.

Skills

Customer-service mindset

Decision-making skills

Problem-solving skills

Team-player attitude

Organized approach

Job description

Job Description

As a Rituals Expert, you’re part of our in-store management team. You are a master of the Rituals feel-good experience with the product expertise to match. You are a true brand ambassador, listening to our customers’ needs and at the same time, you are a role model and mentor to our Rituals Advisors.

Being a Rituals Expert means being a lead sales advisor with ambitions of expanding your professional skill set in luxury retail and cosmetics!

You’ll be working alongside your Store Manager, Assistant Store Manager, and Rituals Advisors to reach your personal goals and store objectives. You’ll interact directly with customers to ensure an optimal customer experience and mentor and support Rituals Advisors.

Qualifications

High energy, humility, and a sense of humor!

You are unique because of your ability to mentor team members and connect with customers, making everyone feel at home in our stores. Additionally, as a Rituals Expert, you are professional, passionate about our brand, and skilled at sharing that enthusiasm with your team and customers!

On top of that, you have:

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to achieve performance targets.
• A customer-service mindset and a team-player attitude.
• Decision-making and problem-solving skills.
• An eye for detail, organized and structured approach.