Supervisor/Team Leader (Operations - Repairs, Maintenance and Voids)

Morgan Sindall Property Services; England; On-site; GBP 35,000 - 45,000; Full time

Job summary

A reputable property management company is looking for a Repairs Supervisor based in Hertfordshire. You will lead a team to deliver exceptional service standards, manage team performance, and ensure compliance in gas service delivery. The ideal candidate will have a background in social housing and operational management with a strong track record in service delivery. Benefits include a company van, private health insurance, and flexible working options.

Benefits

Company Van (work use only)

Profit Share Discretionary Annual Bonus Scheme

26 Days Holiday plus Bank Holidays

Enhanced Pension Plan

Private Health Insurance

Life Assurance & Accident Cover

Employee Assistance Program

Learning & Development Opportunities

Cycle to Work

Volunteering (2 days paid)

Qualifications

• Background in Social Housing and Gas Breakdowns.
• Experience in managing performance and KPIs.
• Valid competency in Gas service delivery.

Responsibilities

• Lead a team and drive service standards.
• Manage team performance and hold review meetings.
• Resolve complaints and ensure service delivery compliance.

Skills

Operational management experience

Gas service delivery

Project management skills

Communication skills

Time management

IT skills

Job description

Permanent – Full Time

We are looking to recruit a Repairs Supervisor to join us, based in Hertfordshire.

About the Role

Joining us as a Repairs Supervisor, you will lead a team as part of a project or defined work stream, driving excellent service standards and achievement of KPIs. You will assess resource requirements and support the management of day-to-day activities, ensuring that all team objectives are met within overall time, cost, and budget constraints.

You will manage team performance in line with company policy, ensuring clarity in roles and responsibilities. You’ll hold regular review meetings, coach, mentor, and motivate staff, and identify development needs. You’ll also be responsible for resolving complaints, informing management, and implementing action plans to address areas of dissatisfaction.

Key attributes to this role are as follows:

• Social Housing and Gas Breakdowns, Compliance, Installations, and Cyclical Maintenance background.
• Operational management experience/service delivery in Gas - managing operatives and subcontractors’ performance and KPIs.
• Valid competency in Gas service delivery.
• Passionate about service delivery, employee and resident engagement.
• Can-do attitude and attributes to deliver first-time fix solutions.
• Delivering a compliant, safe, and resilient service.
• Delivering services within budget.
• Strong track record of managing multi-site workforces.
• No hybrid working; must be able to work from the main office located in Hertfordshire.
• Good written English skills, e.g., ability to respond to complaints.
• Good computer skills.
• Good project management skills.
• Good communication skills, e.g., ability to communicate with stakeholders at different levels.
• Ensure best practices throughout the region’s activities.

About You

Candidates should have a background in Social Housing, Gas Breakdowns, Compliance, Installations, and Cyclical Maintenance, with service delivery experience in Gas. Knowledge of construction methods, technology, and materials is essential. You should have excellent time management, IT, influencing skills, and a proactive, flexible approach.

Managing operatives and subcontractors’ performance, delivering a compliant, safe, and resilient service, and holding valid competency in Gas service delivery are vital. Experience with inspections, quality assurance, governance of gas activities, and record keeping is required. You must hold a full UK driving license for at least 12 months and be able to work from the main office located in Maida Vale.

Benefits

• Company Van (work use only)
• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday plus Bank Holidays
• Enhanced Pension Plan
• Private Health Insurance or Westfield Healthcare Cash Plan
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday Schemes
• Flexible Working & Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription
• Company Uniform

About Us

Morgan Sindall Property Services provides integrated asset management for housing associations and local authorities, focusing on improving residents’ living conditions and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliance services, and planned maintenance works.

With over 1000 employees, we foster a culture that values people, encourages innovative thinking, and prioritizes customer satisfaction.

We are proud to support the resettlement of armed forces personnel.

Please refer to the full Job Description upon completing your application.