Supervisor/Team Leader (Operations - Repairs, Maintenance and Voids)

www.findapprenticeship.service.gov.uk - Jobboard; Bishop's Stortford; On-site; GBP 30,000 - 40,000; Full time

Job summary

A property services company is seeking a Repairs Supervisor in Hertfordshire. This position involves leading a team, managing performance, and ensuring compliance in gas service delivery. The ideal candidate should have operational management experience and a strong background in social housing. The role offers excellent benefits including private health insurance, profit share bonuses, and flexible working options.

Benefits

Company Van (work use only)

Profit Share Discretionary Annual Bonus Scheme

26 Days Holiday plus Bank Holidays

Enhanced Pension Plan

Private Health Insurance

Life Assurance & Accident Cover

Learning & Development Opportunities

Cycle to Work

Volunteering (2 days paid)

Qualifications

• Candidates will have a background in Gas Breakdowns, Compliancy, and Maintenance.
• Must hold valid competency in Gas service delivery.
• Experience in managing operatives and subcontractors' performance.

Responsibilities

• Lead a team to drive excellent service standards and achieve KPIs.
• Manage team performance and ensure clarity in roles and responsibilities.
• Resolve complaints and implement action plans for improvement.

Skills

Social Housing and Gas Breakdowns background

Operational management experience

Valid competency in Gas service delivery

Good communication skills

Good project management skills

Good computer skills

Time management skills

Job description

Permanent – Full Time

We are looking to recruit a Repairs Supervisor to join us, based in Hertfordshire.

About the Role

Joining us as a Repairs Supervisor, you will lead a team as part of a project or defined work stream, driving excellent service standards and achievement of KPI’s. You will assess resource requirements and support the management of the day-to-day activity, ensuring that all team objectives are met within overall time, cost and budget constraints.

You will manage team performance in line with company policy, ensuring they are clear in terms of their roles and responsibilities. You’ll hold regular review meetings and coach, mentor and motivate staff, ensuring development needs are identified. You’ll also be responsible for resolving any complaints, informing management, and implementing action plans to address any areas of dis-satisfaction.

Key attributes to this role are as follows:

• Social Housing and Gas Breakdowns, Compliancy, Installations and Cyclical Maintenance background.
• Operational management experience/service delivery in Gas delivery - managing operatives and subcontractors’ performance and KPIs.
• Valid competency in Gas service delivery.
• Passionate about service delivery, employee and resident engagement.
• Can do attitude and attributes perfected to deliver first time fix solutions.
• Delivering a compliant, safe and resilient service.
• Delivering services within budget.
• Strong track record of managing multi-site workforces.
• No hybrid working, must be able to work from main office located in Hertfordshire.
• Good level of written English, e.g., ability to write responses to complaints.
• Good computer skills.
• Good project management skills.
• Good communication skills, e.g., ability to communicate with different stakeholders at different levels.
• Ensure best practice prevails throughout the Region’s activities.

About You

Candidates will have a Social Housing - Gas Breakdowns, Compliancy, Installations and Cyclical Maintenance background, with service delivery experience in Gas delivery. With sound knowledge of construction methods, technology and materials, you’ll have excellent time management, IT and influencing skills, as well as a proactive and flexible approach.

We’re looking for someone who can manage operatives and subcontractors’ performance, who can deliver a compliant, safe and resilient service. It's vital you have valid competency in Gas service delivery, along with experience of inspections, quality assurance and governance of gas activities, including recording keeping.

You must hold a full UK driving licence for a minimum of 12 months. Please note you must be able to work from the main office located at Maida Vale.

Benefits

• Company Van (work use only)
• Profit Share Discretionary Annual Bonus Scheme
• 26 Days Holiday plus Bank Holidays
• Enhanced Pension Plan
• Private Health Insurance or Westfield Healthcare Cash Plan (24hr GP, dental, optical, physio and more)
• Life Assurance & Accident Cover
• Share Save
• Enhanced Maternity & Paternity Pay
• Work Perks Discounts & Vouchers
• Buy & Sell Holiday Schemes
• Flexible Working & Flexible Bank Holidays
• Cycle to Work
• Volunteering (2 days paid)
• Learning & Development Opportunities
• Extensive Wellbeing Support, including EAP
• Loyalty & Values Awards
• Funded Professional Subscription
• Company Uniform

About Us

Morgan Sindall Property Services provide integrated asset management for housing associations and local authorities, focusing on improving the living conditions of residents and leaving a lasting legacy in the communities we serve. Our services include responsive repairs, void refurbishments, compliancy services and planned maintenance works.

With over 1000 employees, we focus on a culture which puts people at the core of everything we do, encourages innovative thinking and always puts our customer first.

Build your career with a leading property services company, where we recognise that diversity of thought and talented people are key to our success.

MSPS are proud to support the resettlement of armed forces personnel.

Please refer to the full Job Description upon completing your application.