Supervisor/Team Lead - West Dundee

Adrenaline Monkey LLC; Dundee; On-site; GBP 25,000 - 35,000; Part time

Job summary

Adrenaline Monkey, an indoor adventure park, seeks a part-time Supervisor/Team Lead to oversee staff and ensure operational excellence. Ideal candidates will have strong leadership and customer service skills, along with a commitment to safety. Engage with guests and promote a fun environment while managing a dynamic team. Join us in delivering quality experiences to our guests!

Qualifications

• Proven experience in customer relations and service.
• Experience in training and managing personnel.

Responsibilities

• Directly supervise up to 30 part-time personnel.
• Handle customer inquiries and complaints effectively.
• Maintain day-to-day operations ensuring safety and service quality.

Skills

Customer Service

Training

Leadership

Safety Compliance

Job description

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Adrenaline Monkey Is An Indoor Adventure Park Thoughtfully Designed For Individuals And Groups Of Any Size, Age, Or Ability. With a Variety Of Active Challenges, We Know Our Guests (aka Warriors) Will Embrace Adventure And Be Entertained With Purpose For Hours At a Time. At Adrenaline Monkey, Guests Can Experience

• Ninja Warrior Obstacle Courses (including elevated courses!)
• Boulder Walls
• Aerial Courses
• Vertical Adventures
  
  

Location: Inside Lifezone360 Facility (999 W. Main Street, West Dundee, IL 60118

Supervisor Duties

• Directs and supervises up to 30 part-time personnel (hands-on).
• Supervisory duties include training, documenting performance, counseling, and commanding personnel on performance.
• Administers and adheres to all facility policies.
  
  

Essential Duties

• Plans, leads, and maintains all day-to-day business operations of the facility.
• Works in conjunction with the General Manager to develop competent and productive staff by planning, organizing, and implementing employee training with a strong emphasis on safety, quality customer service, and business development.
• Actively promotes and trains on the safety and security of staff, offices, front counter, point of sale system, and all equipment and supplies.
• Effectively handles a variety of customer situations and is responsible for maintaining excellent customer and employee relations.
• Responds promptly to customer inquiries, handles and resolves customer complaints in an appropriate manner.
• Maintains records and makes periodic reports as directed, including attendance reports, program reports, accident reports, and monthly program reports and personnel evaluations.
• Attracts potential customers by answering product and service questions and suggesting information about other products and services available throughout the facility.
• Ensures that all monies collected are handled according to facility policies and practices.
• Responsible for internal controls including the prompt processing of all daily receipts (including closing parties and events).
• Proactively develops additional business by soliciting and securing group sales and corporate events. Examples of clients may include day-camps, churches, schools, athletic teams, service organizations, and corporate events.
• Works as part of a larger supervisory team to promote the business and all programs at the facility.
• Assists other staff in the facility with special events. Some examples may include but are not limited to After-Proms, sports team building, and corporate team building events; and participates in the planning, organizing, promotion, and evaluation of the events.
• Maintains all equipment. Ensures safety and proper training of staff attendants and participants.
• Maintains a culture of providing excellent customer service and ensures consistency across all facilities and programs. Responds tactfully and in a timely fashion to inquiries and problems in person, by email, phone and mail providing helpful information and explanations in line with facility policies and procedures.
• Thoughtfully handles confrontational or stressful interactions.
• Performs other duties and special assignments as directed.
• Consistently demonstrates high ethical standards, good communication, and a professional appearance.
• Complies with facility and rules and regulations, policies, and procedures.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Information Technology

• Industries

  Amusement Parks and Arcades

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