Supervisor - Swansea (16 hours)

Rituals; Swansea; On-site; GBP 22,000 - 30,000; Full time

Job summary

Rituals is seeking a Rituals Expert to join their in-store management team. The ideal candidate will be a strong brand ambassador, mentoring Rituals Advisors while delivering an exceptional customer experience in a luxury retail environment. This role combines leadership with sales expertise, ensuring team success and customer satisfaction.

Qualifications

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to reach performance targets.
• Eye for detail, organized and structured.

Responsibilities

• Mentor and support team members while ensuring an optimal customer experience.
• Work alongside management to achieve store goals and personal targets.

Skills

Customer-service mentality

Decision-making skills

Problem-solving skills

Teamwork

Job description

Job Description

As a Rituals Expert, you’re part of our in-store management team. You are a master of the Rituals feel-good experience with the product expertise to match. You are a true brand ambassador, listening to our customers’ needs, and at the same time, you are a role model and mentor to our Rituals Advisors.

Being a Rituals Expert means being a lead sales advisor with ambitions of expanding your professional skill set in luxury retail and cosmetics!

You’ll be working alongside your Store Manager, Assistant Store Manager, and Rituals Advisors to reach your personal goals and those of your store. You’ll interact directly with customers to ensure an optimal customer experience and mentor and support Rituals Advisors.

Qualifications

High on energy, low on ego, and with a little bit of humour!

You are ‘one of a kind’ because of your ability to mentor your team members and connect with customers, so everyone feels at home in our stores. In addition, as a Rituals Expert, you are professional and excited about our brand and know how to share that excitement with your team members and our customers!

On top of that, you have:

• Prior experience as a supervisor or Team Leader within retail or hospitality.
• Strong motivation to reach performance targets.
• A customer-service mentality and team-player’s work ethic.
• Decision-making and problem-solving skills.
• Eye for detail, organized and structured.