Supervisor - Sutton Coldfield (Part-Time, 20hr)

Pandora A/S; Sutton Coldfield; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading company seeks a part-time Supervisor in Sutton Coldfield to enhance customer service and sales. The role involves team training, motivating staff, and managing operations, all while embodying the Pandora brand values. Ideal candidates should have retail management experience and a passion for delivering exceptional customer experiences.

Qualifications

• Experience in retail leadership and team motivation.
• Strong understanding of customer service and sales KPI.
• Ability to deliver training and feedback.

Responsibilities

• Drive customer satisfaction and sales in-store.
• Support team training and onboarding.
• Manage operational activities in absence of Store Manager.

Skills

Customer Experience

Sales Skills

Leadership

Education

Retail Management Experience

Job description

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Supervisor - Sutton Coldfield (Part-Time, 20hr)

City: Sutton Coldfield

Country/Region: GB

Application Deadline: -

JOB DESCRIPTION

OVERVIEW

The Supervisor’s primary responsibility is to drive excellent customer service in the store through our selling ceremony (Every Moment Matters).

The Supervisor is also responsible for:

• Role modeling outstanding Pandora customer experience and salesmanship by being an ambassador for the Pandora brand and giving a voice to people’s loves.
• Supporting with the onboarding, induction, and ongoing selling skills development of the store sales team.
• Driving the sales floor to maximize selling opportunities and support the sales team.
• Maintaining operational excellence in line with Pandora standards alongside the Store Manager and Assistant Store Manager.
• Enhanced operational accountability in the absence of the Store Manager or Assistant Store Manager.

THE ROLE & RESPONSIBILITIES

• Understand and demonstrate the link between sales, service, brand, and results to deliver commercial success and support KPI performance.
• Maintain team motivation and engagement levels throughout the day to create a positive shop floor environment for team and customers.
• Monitor sales performance throughout the day and take appropriate action to address in the moment.
• Conduct sales observations with the store sales team to continuously improve KPI performance and customer experience.
• Deliver impactful feedback to drive high performance and support team members in unlocking their sales potential.
• Proactively induct new store sales team members into Pandora.
• Deliver sales training and provide ongoing support to the store sales team.
• Communicate and support the team in understanding and achieving goals, providing regular feedback.

Salesmanship, Customer Experience and Brand Ambassador

• Achieve and exceed individual sales KPIs through expert execution of our customer experience model.
• Inspire the sales team as a Pandora product expert, leveraging deep product knowledge and craftsmanship to personalize customer interactions.
• Create an outstanding customer experience, leading by example and championing a customer-centric culture, consistently role modeling our selling ceremony.

Store Operations

• Support basic store operations including visual merchandising, stock management, and health and safety.
• Hold store keys and ensure safe, compliant opening/closing procedures in the absence of the Store Manager or Assistant Store Manager.
• Manage operational shifts in the absence of the Store Manager or Assistant Store Manager.

Values and Behaviours

CARE

• Share knowledge to support others’ development and encourage continuous improvement.
• Build trusted, supportive relationships with integrity and respect, fostering an inclusive environment.
• Show genuine care, be approachable, build trust, and offer help to others.

DELIVER

• Take personal responsibility, focus, and drive to deliver results and achieve goals.
• Set clear goals aligned with business strategies, adapt positively to change, and generate solutions.

DREAM

• Take responsibility for personal development and contribute new ideas.
• Create momentum, monitor results, and seek to raise standards.

DARE

• Coach the team to see new perspectives and overcome obstacles.
• Maintain a positive attitude, seek support and feedback, and show confidence with humility.