Supervisor - Sutton Coldfield (Part-Time)

Pandora A/S; Sutton Coldfield; On-site; GBP 40,000 - 60,000; Part time

Job summary

A leading company in retail is seeking a part-time Supervisor for their Sutton Coldfield store. The ideal candidate will excel in customer service, sales leadership, and team coaching. This role offers a fantastic opportunity to contribute to a vibrant team and support the development of staff while enhancing the customer experience.

Qualifications

• Experience in retail or supervisory roles is advantageous.
• Ability to drive sales and customer engagement.
• Strong communication and motivational skills.

Responsibilities

• Drive excellent customer service through store operations.
• Support onboarding and training of sales staff.
• Monitor sales performance and provide feedback.
• Manage store operations in the absence of senior management.

Skills

Customer Experience

Sales Skills

Team Leadership

Communication

Job description

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Supervisor - Sutton Coldfield (Part-Time, 20hr)

City: Sutton Coldfield

Country/Region: GB

Application Deadline: -

JOB DESCRIPTION

OVERVIEW

The Supervisor’s primary responsibility is for driving excellent customer service in the store through our selling ceremony (Every Moment Matters).

The Supervisor is also responsible for:

• Role Modelling outstanding Pandora customer experience and salesmanship by being an ambassador for the Pandora brand and giving a voice to people’s loves.
• Supporting with the onboarding, induction, and ongoing selling skills development of the store sales team.
• Driving the sales floor to maximise selling opportunity and support the sales team.
• Maintaining operational excellence in line with Pandora standards alongside the Store Manager and Assistant Store Manager.
• Enhanced operational accountability in the absence of the Store Manager or Assistant Store Manager.

THE ROLE & RESPONSIBILITIES

• Understand and demonstrate the link between sales, service, brand, and results to deliver commercial success to support and grow an individual’s KPI performance.
• Maintain team motivation and engagement levels throughout the day to create a positive shop floor environment for team and customers.
• Monitor sales performance throughout the day and take appropriate action to address in the moment.
• Conduct sales observations with the store sales team to continuously improve KPI performance and customer experience.
• Deliver impactful feedback to store sales team to drive high performance and support them to unlock their sales potential.
• Take a proactive role in inducting new store sales team members into Pandora.
• Deliver sales training to the store sales team and provide ongoing support.
• Communicate and support store sales team in understanding goals and how to achieve them, working with them to discuss progress and provide regular feedback.

Salesmanship, Customer Experience and Brand Ambassador

• Achieve and exceed individual sales KPI’s through expert execution of our customer experience model.
• Inspire the store sales team as a Pandora product expert, role model using deep knowledge of our products and craftsmanship to leverage unique and personalised offerings.
• Create an outstanding customer experience, leading by example and championing a customer-centric culture within the store, consistently role modelling our selling ceremony.

Store Operations

• Support the store management team with basic store operations including VM, stock management, and health and safety.
• Hold store keys and ensure safe and compliant opening/closing procedures in the absence of the Store Manager or Assistant Store Manager.
• Responsible for operational shift management in the absence of the Store Manager or Assistant Store Manager.

Values and Behaviours

CARE

• Share knowledge to support others’ development, encourage continuous improvement, and energise them to go above and beyond.
• Build trusted, supportive relationships, demonstrating commitment to others.
• Act with integrity, foster a respectful environment with honest, open communication, and actively contribute to an inclusive culture in store.
• Show genuine care, be approachable, build trust, and offer help to others.

DELIVER

• Take personal responsibility and be dedicated, focused, and driven to deliver results and achieve team and individual goals.
• Set and achieve clear goals aligned with business strategies.
• Be adaptable, handle changes positively, remove obstacles, and stay focused.
• Generate solutions and create practical plans to execute.

DREAM

• Take responsibility for personal development to improve performance.
• Contribute new ideas and suggest new ways of working.
• Create momentum and remove barriers to achieve success.
• Monitor results, ensure follow-through, and seek to raise standards continuously.

DARE

• Coach the team to see new perspectives and overcome obstacles.
• Maintain a positive attitude that energises others.
• Seek support and feedback, admit mistakes, and take personal responsibility.
• Show confidence yet remain humble in interactions with others.