Supervisor - Support Services

NHS; Newtown; On-site; GBP 25,000 - 30,000; Full time

Job summary

Join NHS as a Support Services Supervisor in Newtown, overseeing domestic and catering operations. This pivotal role involves managing staff, ensuring compliance with regulations, and maintaining service quality to support the community's health needs. Ideal candidates possess leadership skills and relevant qualifications, with an emphasis on delivering high-quality service.

Qualifications

• Experience in Catering, Domestic, or Portering environments.
• Experience leading or supervising a team.
• Foundation Food Hygiene Certificate; Advanced preferred.

Responsibilities

• Providing day-to-day management of staff in Domestic, Catering, and Portering services.
• Conducting audits to ensure compliance with policies.
• Ensuring adequate staff cover and managing rosters.

Skills

Effective communication skills

Staff management

Knowledge of Health & Safety

Education

City & Guilds or NVQ Level 3 qualification

Job description

Be part of a 'Healthy Caring Powys' and help us transform the way we provide health and care, so our communities can Start Well, Live Well and Age Well.

Main duties of the job

We are looking to recruit on a permanent basis a Support Services Supervisor to support our Newtown Support Services team. The hours of work are 37.5 hours and there will be a requirement to work weekends on a rota. This role will be permanent.

The key responsibilities of this role include:

• Providing day-to-day management of all staff in the Domestic, Catering, and Portering services.
• Ensuring all services are delivered in full compliance with all appropriate legislation and local policies and procedures.
• Conducting regular audits on hotel services to ensure compliance with policies and legal requirements.
• Planning, coordinating, and monitoring activities to ensure all services meet health and safety requirements.
• Deputising for the Support Services Coordinator as required.
• Ensuring equipment, resources, and materials are ordered and available to maintain stock levels.
• Maintaining excellent communication with internal and external stakeholders to ensure services meet the hospital's needs.

We seek someone who is hardworking, committed, reliable, and enthusiastic about delivering high-quality service.

The ability to speak Welsh is desirable; applications from English and/or Welsh speakers are equally welcome.

About us

Being the smallest Heath Board in Wales, Powys Teaching Health Board values every contribution. We aim to make a difference to our patients and build on our reputation. We support career development and prioritize your well-being. Located in one of Britain’s most beautiful rural counties, we invite you to learn more about us at: https://pthb.nhs.wales/working-for-us/.

Job responsibilities

• Ensuring adequate staff cover at the required levels to meet service needs, including managing rosters and approving bank timesheets.
• Identifying and escalating unplanned staff shortages early.
• Authorizing leave and applying relevant policies in conjunction with HR support.
• Delivering induction and providing mentorship and training to improve team performance.
• Ensuring all staff complete statutory and mandatory training.
• Conducting performance reviews with clear objectives and support plans.
• Planning schedules and conducting quality audits to ensure standards are met.

Full job description and person specification are available in the supporting documents or via the 'Apply now' link in Trac.

Person Specification

Role Requirements

• Literacy and numeracy at Level 1 or equivalent.
• Relevant City & Guilds or NVQ Level 3 qualification or equivalent experience in Hotel Services including Catering.
• Knowledge of Health & Safety in the workplace, e.g., Manual Handling, COSHH, and clinical waste handling.
• Foundation Food Hygiene Certificate; Advanced Food Hygiene Certificate preferred.
• Experience in Catering, Domestic, or Portering environments.
• Experience leading or supervising a team.
• Experience conducting audits/checks and using electronic recording systems.
• Effective communication skills.
• Ability to manage competing demands and prioritize tasks under pressure.
• Willingness to travel between hospital sites.
• Supervisory Management Certificate (e.g., NEBSM) preferred.
• Experience with NHS electronic systems (e.g., ESR, e-Rostering).
• Ability to speak Welsh is desirable.

Disclosure and Barring Service Check

This role is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. A DBS check will be required to verify any criminal convictions.