Supervisor - Support Services

Integrated Care System; Brecon; On-site; GBP 25,000 - 35,000; Full time

Job summary

A health and care provider in Wales is seeking a Support Services Supervisor to manage domestic, catering, and portering services. You will ensure compliance with health and safety legislation, oversee staff performance, and conduct regular audits. Ideal candidates will have relevant supervisory experience, qualifications, and strong communication skills. Fluency in Welsh is desirable. This is a permanent full-time position requiring weekend work on a rota basis.

Qualifications

• Holds a Foundation Food Hygiene Certificate.
• Experience of leading/supervising a team.
• Ability to manage competing demands and pressure.

Responsibilities

• Provide day to day management of all staff in the services.
• Conduct regular audits on hotel services.
• Ensure compliance to policies and health and safety standards.

Skills

Team leadership

Communication skills

Health & Safety knowledge

Experience in Catering

Education

Relevant City & Guilds or NVQ 3 qualification

Literacy and numeracy L1 or equivalent

Tools

NHS electronic systems (ESR/ERostering)

Job description

Be part of a 'Healthy Caring Powys' and help us transform the way we provide health and care, so our communities can Start Well, Live Well and Age Well.

Main duties of the job

We are looking to recruit on a permanent basis a Support Services Supervisor to support our Bronllys Support Services team. The hours of work are 37.5 hours and there will be a requirement to work weekends on a rota, this role will be permanent.

The key responsibilities of this role will include: -

Providing day to day management of all staff in the Domestic, Catering and Portering services

Ensuring all services delivered within full compliance to all appropriate legislation and local policies and procedures

Conduct regular audits on hotel services ensuring compliance to policies and legal requirements

Plan, coordinate and monitor activities to ensure that all services comply with health and safety requirements

Deputise for the Support Services Coordinator as required

Ensure equipment, resources, materials are ordered and available to maintain operating stock levels

Maintain excellent lines of communication with internal and external stakeholders to ensure services are delivered in line with the needs of the hospital

We are looking for someone who is hard working, committed and reliable with the enthusiasm to deliver a high-quality service.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

About us

Being the smallest Heath Board in Wales means that you won't get lost in the crowd. Everybody at Powys Teaching Health Board is valued for the contribution they make to our varied and diverse portfolio of community-based services. Together, we can continue to make a real difference to our patients and build on our unrivalled reputation.

As a supportive and progressive employer, we actively encourage you to carve out a career with us, through a range of development pathways. We're also lucky enough to be situated in one of the most beautiful rural counties in Britain, let alone Wales! Achieving a healthy 'life work' balance is essential, and something we recognise by prioritising your well-being.

To start your journey with us, and to learn more about what we can offer you please visit: https://pthb.nhs.wales/working-for-us/. There you will find information about our benefits and values, read staff experiences and more about what our beautiful county has to offer.

Job responsibilities

Ensure adequate staff cover is in place, at the agreed levels to meet the service needs ensuring that staff rosters are fair and equitable collating and approving Bank time-sheets; and all electronic systems are fully undated to ensure accuracy.

Identify and escalate any unplanned staff shortage through leave absence, sickness, or vacancy to a Manager as early as possible.

Authorise leave, identifying any absences and apply relevant policy and procedure, in conjunction with HR support as required.

Deliver induction for new employees and provide mentorship and training for the team to improve performance, and ensure all statutory and mandatory training is completed.

Ensure all staff have Performance Development Reviews that have clear objectives, expectations and to identify any additional support or training needs required.

Plan and prepare schedules for all services to enable the controls and checks via audit of services. Undertaking a programme of quality control to ensure methods and equipment/materials used meet quality standards.

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Role Requirements

• Literacy and numeracy L1 or equivalent qualification
• Relevant City & Guilds or NVQ 3 qualification or equivalent experience and training in Hotel Services including Catering
• Knowledge of Health & Safety in the Workplace, e.g. Manual Handling, COSHH, and the handling of clinical waste
• Holds a Foundation Food Hygiene Certificate
• Experience of working within a Catering, Domestic or Portering environment
• Experience of leading / supervising a team
• Experience of conducting audits/checks
• Experience of using electronic recording systems
• Ability to communicate effectively
• Ability to manage competing demands and pressure to prioritise tasks to meet deadlines.
• Ability to travel to other hospital sites as required
• Holds an Advanced Food Hygiene Certificate
• Holds Supervisory Management Certificate (i.e. NEBSM)
• Experience of NHS electronic systems e.g. ESR/ ERostering
• Ability to speak Welsh
• Ability to travel between hospitals
• Experiance working in either Catering Portering or Domestc
• Experiance in leading a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.