Supervisor - Starbucks T1

SSP Group; Manchester; On-site; GBP 40,000 - 60,000; Full time

Job summary

Join a leading company in hospitality as a Supervisor at Starbucks in Manchester Airport. This role demands leadership, customer service excellence, and the ability to thrive in a fast-paced environment. Offering competitive pay and a vibrant team atmosphere, you'll be pivotal in delivering outstanding service at one of the UK's busiest locations.

Benefits

Discounted Meals

Free Parking during shifts

Employee Discounts

Friends and Family Discount App

Award-winning training programs

Qualifications

• Previous experience leading a team in hospitality or retail.
• Ability to handle busy shifts and problem-solve.
• Must be 18 or over.

Responsibilities

• Take ownership of daily operations and problem solving.
• Lead team through busy shifts and ensure a positive atmosphere.
• Ensure great customer service and unit performance.

Skills

Leadership

Customer Service

Problem Solving

Job description

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SUPERVISOR – STARBUCKS T1, MANCHESTER AIRPORT

Pay Rate: Rate of pay is £13.30 per hour + an extra £1.50 per hour for hours worked between midnight and 6 am, bringing your rate of pay to £14.80 per hour. We also offer additional service charge.

Hours of operation: 3 am to 11 pm. Working flexibly across weekdays, weekends, bank and public holidays.

Join our team as a Supervisor & step into the buzz of hospitality leadership at SSP! Work with iconic brands like Starbucks, M&S, Burger King, and BrewDog in some of the busiest locations across the UK & Ireland. No two days are the same - lead your team, deliver great service, and be part of the energy!

ABOUT YOU:

• Hospitality moves fast - and so do you! If you thrive on action, love leading people, and want to make an impact every day, our Duty Manager role's got your name on it.
• 5 years of references and Criminal Record Check required.
• Due to some responsibilities within the Supervisor role, applicants will need to be 18 years of age or over to perform certain tasks or work on certain shifts.

ABOUT THE SUPERVISOR ROLE:

• Take ownership of opening, closing, and daily operations while solving problems on the fly.
• Lead your team through busy shifts, keeping the energy high and the atmosphere positive.
• Inspire your team to deliver great customer service, be the go-to person for customer and team queries.
• Results focused, staying informed about unit performance and championing improvements.
• Previous experience leading a team in busy Hospitality or Retail is ideal, and if you've tackled night shifts before, even better!

AS A SUPERVISOR WE WILL OFFER YOU:

• Discounted Meals and free Parking while on shifts.
• Employee Discounts.
• Friends and Family Discount App.
• Award-winning training, apprenticeships, and development programs.
• A fast-paced, rewarding role where you’ll lead great people and shape the atmosphere every shift.

Step up, lead brilliantly and apply today to join SSP as a Supervisor!

At SSP, we value diversity and are committed to building a team that reflects a variety of skills, talents, and backgrounds.