Supervisor - Retail

Goodwill Industries of San Diego County; East Street; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading retail organization located in East Street, England, is seeking a Supervisor to assist in daily store operations. The role includes ensuring customer service, providing leadership to staff, and maintaining store organization. The ideal candidate will have supervisory experience and basic computer skills, with a preference for retail background. Competitive salary and benefits are offered.

Qualifications

• 1 year of supervisory experience required.
• Retail experience preferred.
• Must have basic computer skills.

Responsibilities

• Ensure excellent customer service.
• Provide leadership and training.
• Maintain store organization and cleanliness.

Skills

Customer service

Leadership

Motivation

Education

High School Graduate or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Overview

POSITION SUMMARY: Assists the management team in the daily operations of the store. Daily duties will include some management functions, opening/closing store, overseeing production/retail operations, ensuring themselves/staff follows all policies and procedures.

Responsibilities

• Ensures excellent customer service is provided to customers and donors.
• Provides leadership, guidance, training and professional development in a positive environment to motivate staff, increase productivity, and achieve departmental goals.
• Engages the staff and creates a positive work environment where employment relationship matters are minimum.
• Assist in preparing performance evaluations, 5-minute goal setting conversations, and work schedules.
• Responsible for maintaining store/department in clean, safe and organized fashion with merchandise appropriately displayed.
• Documents and reports any concerns or issues in a prompt and timely manner to management.
• Performs other duties as assigned.
• Supports the implementation of organizational initiatives such as 4DX methodology.

Qualifications

• Education: High School Graduate or General Education Degree (GED) preferred.
• Experience: One year of supervisory experience. Retail experience preferred.
• Computer Skills: Basic computer skills, Email, internet use, Microsoft Word and Excel.
• Certificates & Licenses: Having a CA Driver’s License, a driving record acceptable to Goodwill’s insurance company requirements, and an insured reliable vehicle is preferred.
• Other Requirements: Ability to operate electronic cash register. Must be able to understand the basic principles of running a retail store: Stocking, merchandise flow, quotas, cash handling, bank deposit procedures and sales reports. Ability to work with simple arithmetic (addition, subtraction, fractions, percentages, etc.). Ability to calculate figures and amounts related to cash handling (for example, change discounts, etc.). Ability to read and understand sales reports.