Supervisor - Pret A Manger

Moto Hospitality; Dunstable; On-site; GBP 27,000; Full time

Job summary

Moto Hospitality is seeking a Supervisor to lead and empower teams at their Dunstable location. This role involves enhancing customer experiences, driving sales, and maintaining high brand standards. Ideal candidates will have previous supervisory experience and a passion for customer service. In addition to a competitive salary, you'll enjoy benefits such as an annual bonus, discounts, and excellent development opportunities.

Benefits

Annual bonus up to £3,455

Up to 60% colleague discount

Enhanced benefits including pension

Fabulous development opportunities

Qualifications

• Previous experience of leading or supervising a team is highly desirable.
• Passion for delivering a memorable customer experience.

Responsibilities

• Leading your teams to achieve and deliver excellent brand standards and customer service.
• Maximising profit by driving sales and controlling costs.
• Spending time with Team Members to provide coaching and feedback.

Skills

Leadership

Customer Service

Decision Making

Communication

Initiative

Job description

Supervisor - £26,900pa

40 hours per week

Address: Toddington Services, M1 J11/12, Dunstable, Bedfordshire, LU5 6HR

As a supervisor, you will be the strong right arm to your store manager and empowered to run the unit like it’s yours. The role is simple: to be an enthusiastic leader and brand ambassador delivering Pret A Manger's freshly made food, organic coffee, and exceptional customer service as we transform the UK’s rest stop experience.

What we offer our supervisors:

• Annual bonus up to £3,455pa*
• Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith, and more
• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
• Fabulous development opportunities including funded qualifications, leading to the next step in the management team

What you will be doing as a supervisor:

• Leading your teams to achieve and deliver excellent brand standards and customer service
• Maximising profit by driving sales and controlling costs
• Processing stock counts and orders
• Partnering with the Store Manager in setting targets for the team to achieve
• Spending time with Team Members to provide coaching and feedback, and identifying training needs where needed
• Taking ownership of customer feedback and responding appropriately in a timely manner
• Supporting the team with preparing food and refreshments

What you’ll bring to us:

• Previous experience of leading or supervising a team is highly desirable
• Passion for delivering a memorable customer experience
• Great communication skills and comfort with making decisions
• Ability to work on own initiative and make reasoned decisions under pressure

You may be a shift manager, team leader, or duty manager aspiring to grow your career into management, or a team member, customer service assistant, or crew member looking for the next step. We want to hear from you!

Note: Some sites in motorway services areas may have limited or no public transport access. Please ensure you can access the site before applying.

Where our customer’s journey pauses, yours just begins.

Apply today

Please note: Internally, this role is called Team Leader.

Want to know what it's like to work for us? Find out from our colleague Scarlett.