Supervisor - Pret A Manger

Moto Hospitality; Clyst Heath; On-site; GBP 27,000 - 28,000; Full time

Job summary

A leading hospitality service provider in Clyst Heath is seeking a Supervisor to lead a team in delivering exceptional customer service and food quality. The ideal candidate will have leadership experience, excellent communication skills, and a passion for customer satisfaction. This role offers a competitive salary and great benefits including an annual bonus and colleague discounts.

Benefits

Annual bonus up to £3,455

Up to 60% discount with partner brands

Enhanced benefits including pension and sick pay

Funded qualifications and development opportunities

Qualifications

• Previous experience of leading or supervising a team highly desirable.
• Passion for delivering a memorable customer experience.
• Great communication skills and comfort in making decisions.
• Ability to work on own initiative and make reasoned decisions under pressure.

Responsibilities

• Leading your teams to achieve and deliver excellent brand standards and customer service.
• Maximising profit by driving sales and controlling costs.
• Processing stock counts and orders.
• Partnering with the Store Manager in setting targets for the team to achieve.
• Spending time with Team Members to provide coaching and feedback.
• Taking ownership of customer feedback and responding appropriately.
• Supporting the team with preparing food and refreshments.

Skills

Leadership

Customer service

Communication

Decision-making

Initiative

Job description

Supervisor

£27,000 - £28,000 per annum DOE - 40 hours per week

Address: M5 Junction 30 Sandygate, Exeter, Devon, EX2 7HF

As a supervisor, you will be the strong right arm to your store manager and empowered to run the unit like it's yours. The role is simple: to be an enthusiastic leader and brand ambassador delivering Pret A Manger's freshly made food, organic coffee, and exceptional customer service as we transform the UK's rest stop experience.

What we offer our supervisors:

• Annual bonus up to £3,455 pa
• Up to 60% colleague discount for you, family, and friends with brands such as Costa Coffee, Pret A Manger, M&S Simply Food, Burger King, Greggs, KFC, WHSmith and more
• Enhanced benefits, including pension, sick pay, maternity, paternity, and life assurance
• Fabulous development opportunities including funded qualifications, leading to the next step in the management team

What you will be doing as a supervisor:

• Leading your teams to achieve and deliver excellent brand standards and customer service
• Maximising profit by driving sales and controlling costs
• Processing stock counts and orders
• Partnering with the Store Manager in setting targets for the team to achieve
• Spending time with Team Members to provide coaching and feedback, identifying training needs where needed
• Taking ownership of customer feedback, responding appropriately in a timely manner
• Supporting the team with preparing food and refreshments

Candidate requirements:

• Previous experience of leading or supervising a team highly desirable
• Passion for delivering a memorable customer experience
• Great communication skills and comfort in making decisions
• Ability to work on own initiative and make reasoned decisions under pressure

You may be a shift manager, team leader, or duty manager aspiring to grow your career into management, or a team member, customer service assistant, or crew member seeking the next step. We want to hear from you!

Note: Being a motorway services area means some sites may have limited or no public transport access. Please check accessibility before applying.

Where our customer's journey pauses, yours just begins. Apply today.

Please note internally, this role is called Team Leader (INDTL).