Supervisor - Players Club

Bally’s Corporation; Dover; On-site; GBP 25,000 - 40,000; Full time

Job summary

Bally's Corporation is seeking a Players Club Supervisor to oversee staff performance, enhance customer service standards, and manage operations within the Players Club. This role requires strong leadership, problem-solving skills, and the ability to work effectively with both employees and guests. The ideal candidate will maintain standards of excellence and ensure an enjoyable experience for patrons, while also overseeing administrative responsibilities and staff training.

Qualifications

• Two years of supervisory experience preferred.
• Must possess good math skills.
• Must be able to read and write English fluently.

Responsibilities

• Supervises overall staff performance as it pertains to the Players Club.
• Investigates player complaints and resolves situations.
• Conducts formal and informal training for subordinates.

Skills

Customer service

Leadership

Problem-solving

Communication

Education

High school diploma or GED

Tools

Microsoft Word

Job description

Bally’s Corporation (NYSE: BALY) is a global casino-entertainment company with a growing omni-channel presence. Bally’s owns and operates 19 casinos across 11 states, along with a golf course in New York and a horse racetrack in Colorado, and holds OSB licenses in 13 jurisdictions in North America. The acquisition of Aspers Casino in Newcastle, UK, expands its international reach. It also owns Bally Bet, a first-in-class sports betting platform, Bally Casino, a growing iCasino platform, Bally’s Interactive International division (formerly Gamesys Group), a leading global interactive gaming operator, and a significant economic stake in Intralot S.A. (ATSE: INLOT), a global lottery management and services business.

With 11,500 employees, its casino operations include approximately 17,700 slot machines, 630 table games, and 3,950 hotel rooms. Bally’s also has rights to developable land in Las Vegas at the site of the former Tropicana Las Vegas.

The Role:

ESSENTIAL FUNCTIONS:

• Supervises overall staff performance as it pertains to the Players Club.
• Interacts with customers and employees to assure that the team is always pleasant while being efficient and effective.
• Ensures that customer service standards are exceeded at all times and that all Players Club personnel are committed to excellence in the performance of their assigned duties.
• Investigates player complaints and determine basis of grievance. Tries to resolve the situation or aid management in a quick and fair solution to the matter.
• Supervises, coordinates and monitors all activities of the Players Club during assigned shift.
• Assists guests with all aspects of casino customer service.
• Operates Marketing promotions to include gifts, drawings, and giveaways.
• Ensures paperwork and prize logs are completed properly.
• Works at terminal at least 50% of work time.
• Maintains proficiency with the CMS System and Kiosk Manager, and Promo Delivery.
• Coordinates with Casino Hosts to deliver the best service to premium patrons.
• Responsible for database upkeep and correct guest information.
• Ensures that all equipment is in good working order.
• Responsible for the inventory of Players Club merchandise.
• Interacts with the Marketing Department and maintains knowledgeable of current promotions.
• Maintains marketing information including spreadsheets, calendars, marketing operational.
• Maintains and updates all information that is provided in the shared Players Club folder.
• Maintains knowledge of the CastNet System.
• Maintains knowledge of the and the iGaming database.
• Assists in interviewing new candidates for Players Club Representative positions.
• Maintains payroll and attendance records.
• Maintains employee sign in and out sheets to include breaks.
• Completes and issues timely evaluations for subordinates
• Conducts formal and informal training for subordinates
• Conducts formal and informal coaching and counseling with subordinates
• Assists with issuance of coaching and corrective counseling.
• Rewards and recognizes superior performers
• Ensures that employees work safely and follow all safety rules

ADDITIONAL FUNCTIONS:

• Perform other duties as assigned.

REQUIREMENTS/EDUCATION:

• High school diploma or GED or equivalent experience required
• Two years of supervisory experience preferred
• Must possess good math skills
• Must possess computer proficiency with Microsoft Word
• Must possess good oral and written communication skills
• Must possess good customer service and leadership skills
• Must be able to solve problems and deal with a variety of situations
• Must present an overall professional appearance
• Must be able to work weekends, holidays and nights as scheduled
• Must be able to successfully pass a background check and receive a license from the DE Lottery
• Must be able to read and write English fluently.

Qualifications

Licenses & Certifications

Preferred

DE Service License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.