Supervisor (Part Time) - Westfield, White City Monsoon

Monsoon; West Yorkshire; On-site; GBP 20,000 - 30,000; Full time

Job summary

An established industry player seeks a passionate individual to lead a boutique team in delivering exceptional customer service. This role involves inspiring your team, driving sales performance, and ensuring a high standard of service that reflects the brand's values. As a brand ambassador, you will play a crucial role in creating an inclusive and motivating environment while maximizing commercial opportunities. If you are solution-driven, resilient, and ready to make a difference in a dynamic retail setting, this is an exciting opportunity for you to shine and contribute to a vibrant team culture.

Benefits

Competitive salary

Bonus scheme

Staff uniform allowance

Generous staff discount

Additional holiday for birthday

Qualifications

• Experience in high-quality customer service roles with a focus on boutique experiences.
• Ability to lead and inspire a team while maintaining excellent service standards.

Responsibilities

• Deliver exceptional in-store customer experiences and support team performance.
• Maximize commercial opportunities and implement visual merchandising standards.

Skills

Customer Service

Leadership

Communication

Problem Solving

Sales Performance

Job description

What are we looking for in you?

• Experience working within a high-quality customer service focused role, able to deliver an independent boutique experience within a well-known high-street brand.
• Demonstrate Customer Focus – ensuring excellence in customer service, understanding the importance of delivering tailored one-on-one customer service and driving this through your team, always putting the customer at the heart of all that you do.
• Confident to lead by example, inspiring your team and supporting the management team in bringing the Boutique to life.
• Someone who demonstrates passion, drive, and resilience, with a can-do approach.
• The ability to communicate openly and effectively.
• A solution-driven individual, with the ability to make decisions to benefit the business, taking responsibility.

In this role you will…

• Deliver an exceptional customer experience in-store, ensuring the highest quality standard of service is delivered, both personally and through your team.
• Be a true brand ambassador demonstrating the Monsoon values.
• Support the management team in driving the overall performance of the store, generating profit by exceeding KPIs.
• Support the store management team by ensuring teams are motivated and knowledgeable.
• Support the management team in maximizing commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard.
• Be flexible in your approach to your role, supporting other stores and team members to achieve a common goal.
• Ensure an inclusive environment, promoting equality and kindness with your team.

Joining us, your benefits would include:

• A competitive salary and exciting bonus scheme.
• A staff uniform allowance – enabling you to have fun wearing our products.
• Generous staff discount across all our brands – Accessorize, Monsoon, Monsoon Childrenswear and Monsoon Home.
• An additional day’s holiday to celebrate your birthday.

If this all sounds great and this could be the role for you, let us know and apply today.