Supervisor (Part Time) - Reading Accessorize

Monsoon; Reading; On-site; GBP 40,000 - 60,000; Full time

Job summary

A fashion retail company in Reading is seeking a Customer Experience Supervisor to enhance store performance through exceptional customer service and team motivation. The ideal candidate will have supervisory experience, a customer-first approach, and the ability to lead and inspire others. Competitive salary, bonus opportunities, and generous staff discounts offered. Flexibility and inclusiveness are integral to our work culture.

Benefits

Staff uniform allowance

Generous staff discount

Additional holiday for birthdays

Qualifications

• Experience in a supervisory or key holding role.
• Ability to lead a team and enhance customer service.
• Flexible approach to support other team members.

Responsibilities

• Generate profit by exceeding KPIs.
• Motivate and educate the team for excellence.
• Support management in maximizing sales opportunities.

Skills

Customer focus

Leadership

Communication

Problem-solving

Job description

Be a true brand ambassador, supporting the store and team in driving overall performance through delivering an exceptional customer experience and demonstrating the Accessorize values.

Key responsibilities include:

• Generating profit, through exceeding those KPIs
• Ensuring the teams are motivated and knowledgeable, supporting everyone to achieve excellence in their roles
• Supporting the management team in maximising commercial opportunities to drive sales within your store, implementing Visual Merchandising and Window Guidelines to a high standard
• Promoting and delivering piercing services to customers with your team
• Being flexible in your approach to your role, supporting other stores and team members to achieve a common goal
• Ensuring an inclusive environment, promoting equality and kindness with your team

Our ideal candidate would be customer-focused, reflecting the passion we have for our product and the drive to create an exceptional experience for the Accessorize customer. We value the qualities of enthusiasm, integrity, and the desire for success.

Key requirements include:

• Demonstrating customer focus - delivering excellence in customer service, understanding the importance of delivering tailored one-on-one customer service and driving this through your team
• Confidently leading by example, inspiring your team to make Accessorize a great place for all who work and shop with us
• Experience within a supervisor or key holding role
• Someone who demonstrates passion, drive, and resilience, with a can-do approach
• The ability to communicate openly and effectively
• A solution-driven individual, with the ability to make decisions to benefit the business, with a sense of ownership to take responsibility

We offer a competitive salary and exciting bonus scheme, as well as benefits including:

• A staff uniform allowance - enabling you to have fun wearing our accessories
• Generous staff discount across all our brands - Accessorize, Monsoon, Monsoon Childrenswear, and Monsoon Home
• An additional day's holiday to celebrate your birthday

At Monsoon Accessorize, we are committed to creating a diverse and inclusive workforce and an environment where we value and respect every individual's unique contribution, enabling all of our employees to thrive and achieve their full potential. We welcome applications from individuals, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, and/or belief. We will also consider flexible working requests for all roles, unless operational requirements prevent otherwise.