Supervisor - Part Time

Blacks Outdoor Retail Limited; Salisbury; On-site; GBP 24,000 - 35,000; Full time

Job summary

Join a leading outdoor retailer as a Junior Manager, where you will play a vital role in ensuring excellent customer service and driving sales within the store. You will be responsible for training staff, maintaining shop standards, and contributing to the achievement of monthly sales targets in a dynamic retail environment.

Benefits

Monthly discretionary bonus schemes

25% company discount on products

Access to counselling services and well-being advice

Health cash plans

Internal development courses

Discounted gym memberships at JD Gyms

Incremental holiday allowance

Qualifications

• Passionate about retail and understanding of trends.
• Strong communication is essential.
• Experience in mentoring and developing staff.

Responsibilities

• Deliver excellent customer service and address inquiries.
• Drive sales targets by monitoring staff and product placement.
• Train and develop staff by overseeing training processes.

Skills

Supervisory Experience

Customer Service

Communication

Attention to Detail

Coaching and Mentoring

Job description

We are Blacks and have been since 1863. We live and breathe the outdoors, from simple walks and technical hikes to arduous expeditions and intrepid exploration. Our aim has always been to make the outdoors as accessible as possible to everybody, ensuring that they have the right clothing and equipment for wherever their adventure takes them. From our nautical based beginnings, we’ve grown to be one of the most recognisable names on the high streets in the UK. We’ve evolved to a point where our extensive range is available online, meaning we can equip like-minded enthusiasts with the best clothing, footwear, and equipment across the world.

Role Overview

Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will assist in supervising all staff while maintaining shop floor standards. Additionally, you will handle certain managerial processes as instructed by Store Management.

Responsibilities

• Deliver excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.
• Drive and exceed sales targets by monitoring staff service levels, utilizing in-store devices to offer the full product range, and analyzing reports for effective product placement.
• Maintain high visual merchandising standards by using engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.
• Train and develop staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.

Role Objectives And KPIs

• Contribute to achieving or exceeding the store’s monthly sales target.
• Drive all additional KPIs including Units, Conversion, ATV, UPT.
• Achieve upselling or cross-selling targets.
• Maintain a high Net Promoter Score.
• Ensure stock accuracy during store audits.
• Ensure all new colleagues complete mandatory training.

Skills And Experience

• Previous supervisory or Team Leader experience in a fast-paced retail/customer-facing environment.
• Passionate about retail and hold a good understanding of the latest trends and competitors.
• Experience in coaching and mentoring individuals.
• Strong communication skills.
• Attention to detail and ability to maintain high standards on the shop floor.
• Promote JD Group values to stakeholders.

Benefits

We offer our employees some amazing benefits, including:

• Monthly discretionary bonus schemes.
• Company discount of 25% off a wide range of products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).
• Exclusive deals and discounts from retail and hospitality businesses through our online platform (TELUS Health).
• Access to counselling services, digital health, and well-being advice.
• Health cash plans.
• Internal development courses for personal and professional growth.
• Opportunities for apprenticeships and accredited qualifications.
• Discounted gym memberships at JD Gyms.
• Access to colleague networks and support initiatives for positive change.
• Volunteer opportunities and contribution to JD Foundation.
• Employer engagement forums to influence positive change.
• Incremental holiday allowance.

Due to high application volumes, it may take time to review all applications. If you don’t hear back within two weeks, consider your application unsuccessful. Candidates meeting the criteria will be contacted for a first-stage meeting with the talent team, followed by an interview with the hiring manager. Thank you for your interest.

#Blacks

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