Supervisor - Oxford Circus (Full - Time)

Pandora A/S; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading company in the jewelry industry is seeking a proactive Supervisor for their London store. This full-time role involves leading a high-performing team to drive sales, excel in customer service, and ensure smooth store operations. With excellent benefits including competitive pay and bonuses, it's an exciting opportunity for those with a passion for retail.

Benefits

Competitive hourly pay

Monthly bonus of up to 20%

Annual jewellery uniform allowance

Access to various discounts

Support for health and wellbeing

Party incentives and gifts

Qualifications

• Proven experience in driving sales and profitability.
• Passion for delivering exemplary customer service.
• Strong communication and coaching skills.

Responsibilities

• Conduct daily team briefs and motivate the team.
• Monitor store sales figures and handle customer complaints.
• Set personal KPIs and lead by example.

Skills

Sales driving

Customer service

Team leadership

Communication

Coaching

Job description

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Supervisor - Oxford Circus (Full-Time)

City: London

Country/Region: GB

Application Deadline: -

Competitive hourly rate of pay, monthly bonus of 10% if sales targets are achieved (with the potential of 20% if stretch targets are achieved), generous employee discount, annual jewellery uniform allowance, and other excellent benefits!

We are currently seeking a proactive, results-driven supervisor to join our store team. If you thrive on leading retail operations, inspiring a high-performing team to exceed targets, and providing world-class service, we'd love to hear from you!

In the UK, we are proud to have recently been recognized in the Sunday Times ‘Best Places to Work 2023’, one of only 11 in the ‘very large’ employers category.

The Role

The supervisor acts as our brand ambassador, overseeing the busy sales floor, motivating the sales assistants to drive sales, excel in customer service, and support creating memorable experiences for our customers.

Enjoying a fast-paced, sometimes high-pressure retail environment is essential. Your daily tasks will include sharing product knowledge, running coaching sessions to unlock sales potential, and ensuring store operations run smoothly. Supervisors will set personal KPIs and sales targets and lead by example.

Responsibilities

• Conduct daily team briefs, share store KPIs, and motivate the team to meet or exceed them
• Perform store walks, understand the importance of visual merchandising and commerciality
• Monitor store sales figures
• Handle escalated customer complaints
• Achieve and exceed individual and store sales targets through effective selling skills focusing on up-selling, UPT, ATV, and productivity
• Build strong relationships with customers by providing exemplary service tailored to individual needs

Store Operations

• Act as key holder and ensure proper opening/closing procedures
• Cash up and reconcile tills
• Assist with administrative duties, including recruitment and disciplinary actions
• Manage product and POS deliveries
• Handle financial transactions and escalated issues
• Maintain store security and safety protocols

Candidate Profile

Our supervisors are brand ambassadors. The ideal candidate will be highly capable, passionate about teamwork, and able to support delivering an unforgettable Pandora experience.

Experience with a leading brand or desirable consumer products is preferred. If you're a senior sales assistant or current supervisor seeking your next challenge, this is an excellent opportunity. We value core qualities of dreaming, daring, caring, and delivering.

• Proven experience in driving sales and profitability
• Passion for delivering exemplary customer service
• Strong communication and coaching skills
• Adaptability and flexibility
• Positive attitude and enthusiasm for Pandora
• Well-presented with a passion for retail and desirable products

Why Join Us?

Our people are key to our success. We offer a competitive rewards package, including:

• Competitive hourly pay
• Monthly bonus of 10% (potentially 20%)
• Annual jewellery uniform allowance
• Access to retail, hospitality, and entertainment discounts
• Support for health, wellbeing, financial advice, and legal aid through Retail Trust
• Parties, incentives, and gifts throughout the year

If you're ready for a new challenge and have the relevant skills, apply now!

Our recruitment process is transparent and fair. We encourage applicants to refrain from including identity-related details such as photos, marital status, or age.

If you require reasonable adjustments during your interview, please inform us as soon as possible.

About Pandora

Pandora is the world's largest jewellery brand, known for accessible luxury jewellery made from high-quality materials. With a presence in over 100 countries and more than 6,800 points of sale, including 2,700+ concept stores, Pandora is committed to sustainability, using recycled silver and gold, and aims to halve greenhouse gas emissions by 2030. Headquartered in Copenhagen, Pandora employs 37,000 people worldwide and reported revenue of DKK 31.7 billion in 2024.