Supervisor - Outpatients (XN03)

Integrated Care System; Leeds; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare organization in Leeds is looking for an Outpatient Supervisor to provide supervision to the Clerical Officer team across multiple sites. This role involves coordinating workloads, ensuring high-quality patient services, and working collaboratively with clinical teams. Candidates should have experience in an office environment with a willingness to lead and support staff effectively.

Qualifications

• Experience of coordinating/supervising a team of clerical staff.
• Experience working with patients in an administrative environment.
• Willingness to undergo training.

Responsibilities

• Provide daily supervision to a Clerical Officer team.
• Organize rotas and workloads for the team.
• Support team with the Patient Administration System.

Skills

Team player

Computer literacy

Diplomatic and self-motivated

Education

Good Basic Standard of Education

Minimum of 5 GCSE, NVQ or equivalent qualifications

Job description

Weare excited to advertise a permanent Outpatient Supervisor position for 37.5hours per week, to join our Outpatient Administration team.

Thesuccessful applicant will be responsible for providing supervision to a teamof Clerical Officers at Chapel Allerton Hospital.

TheOutpatient Administration team are based across five sites Leeds GeneralInfirmary, Chapel Allerton Hospital, Seacroft Hospital, Wharfedale Hospitaland St James University Hospital; and they also support two CommunityDiagnostic Centres at Beeston and Armley. The Outpatient Administration teamcollaborate with the Referral and Booking Service, Outpatient Nursing,Switchboard, Phlebotomy and the Robotic Process Automation team. Together weform the Outpatient Clinical Service Unit.

Themain attributes we are looking for are enthusiasm, motivation,professionalism, consistency, and flexibility. We are seeking a good teamplayer who can communicate effectively and demonstrate an honest and fairapproach.

Flexibleworking including some working from home can be supported in this role, butregular on-site working is required to ensure adequate support for theClerical teams.

Weare proud of the diversity within our teams, and we welcome applications frompeople of all backgrounds and are committed to recruiting inclusively.

Main duties of the job

Themain responsibility of this role is to provide supervision on a day-to-daybasis to a large Clerical Officer team. This includes workload allocation,organising rotas and staff supervision. You will also support the team tonavigate the Patient Administration System; understand correct processes,support the delivery of Key Performance Indicators and update trainingmaterials such as Standard Operating Procedures. Within this role you mayalso be required, to provide cover to the wider Outpatient Supervisor team.

OurClerical Officer team ensure all paperwork and systems are prepared inadvance of Outpatient appointments. They provide receptionist support acrossseveral Outpatient areas; book patient appointments; and ensure all postclinic actions are completely timely. This Outpatient Supervisor isresponsible for ensuring the delivery of a consisted, coordinated andhigh-quality service.

TheOutpatient Supervisor team report into the Assistant Patient ServicesCo-ordinators and will also work with the senior management team includingthe Outpatient Site Managers and Business Manager. The Outpatient Supervisorsalso support and collaborate with various Clinical Service Units across thetrust, which includes working with clinical teams such as doctors, nurses andphlebotomists.

Ifyou have the skills to deliver high quality leadership and would like to workin a very rewarding role, helping others to succeed - this could be the rolefor you!

About us

Weare very proud of the established staff groups within our Outpatient team,including our successful Equality, Diversity & Inclusion staff group. Weare proud winners of an LTHT Time to Shine Award 2022 for a Leeds Way awardin the Fair category.

Werecognise the power of the staff voice & encourage staff to act aschampions through various staff networks including Disability, LGBT+ and BME.

Weput staff Health and Wellbeing at the heart of everything we do and promotethe importance of flexibility at work. We want to support all staff tosucceed in their role & support reasonable adjustments in the workplace.

Weadopt inclusive recruitment processes and share interview questions the daybefore interview, to all shortlisted candidates. We believe this creates alevel playing field, reduces stress and helps interviewees know what we arelooking for.

LeedsTeaching Hospitals is committed to our process of redeploying 'at risk'members of our existing workforce to new roles. As such, all our job advertsare subject to this policy and we reserve the right to close, delay or removeadverts while this process is completed. If you do experience a delay in theshortlisting stage of the recruitment cycle, please bear with us while thisprocess is completed, and contact the named contact if you have anyquestions.

Job responsibilities

Themain responsibility of this role is to provide supervision on a day-to-daybasis to a large Clerical Officer team. This includes workload allocation,organising rotas and staff supervision. You will also support the team tonavigate the Patient Administration System; understand correct processes,support the delivery of Key Performance Indicators and update trainingmaterials such as Standard Operating Procedures. Within this role you mayalso be required, to provide cover to the wider Outpatient Supervisor team.

OurClerical Officer team ensure all paperwork and systems are prepared inadvance of Outpatient appointments. They provide receptionist support acrossseveral Outpatient areas; book patient appointments; and ensure all postclinic actions are completely timely. This Outpatient Supervisor isresponsible for ensuring the delivery of a consisted, coordinated andhigh-quality service.

TheOutpatient Supervisor team report into the Assistant Patient ServicesCo-ordinators and will also work with the senior management team includingthe Outpatient Site Managers and Business Manager. The Outpatient Supervisorsalso support and collaborate with various Clinical Service Units across thetrust, which includes working with clinical teams such as doctors, nurses andphlebotomists.

Ifyou have the skills to deliver high quality leadership and would like to workin a very rewarding role, helping others to succeed - this could be the rolefor you!

Person Specification

Experience

• Experience of working in an office environment (This includes work experience at school or college)
• A willingness to undergo training to carry out the job.
• Experience coordinating / supervising a team of clerical staff.
• Experience working with patients in an administrative environment.

Skills & behaviours

• A good team player, with the ability to work flexibly in a diverse and demanding environment.
• Diplomatic, self motivated and enthusiastic with a professional attitude
• Computer literacy and willingness to further computer skills.
• Ability to use the Trusts Patient Administration system.

Qualifications

• Good Basic Standard of Education demonstrating excellent communication skills and numeracy.
• Minimum of 5 GCSE, NVQ or the equivalent qualifications.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.