Supervisor - Nightshift

JD GROUP; City of Edinburgh; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dedicated supervisor to join their Junior Management team. In this dynamic role, you'll provide essential managerial support, enhance customer service levels, and oversee staff performance. You'll be responsible for training new employees, driving sales targets, and maintaining high visual merchandising standards. This position offers a unique opportunity to grow within a vibrant retail environment, where your contributions will directly impact the store's success. If you're passionate about retail and eager to lead a team, this is the perfect opportunity for you.

Benefits

Monthly discretionary bonus schemes

25% company discount

Exclusive deals and discounts

Access to counselling services

Health cash plans

Internal development courses

Access to apprenticeships

Discounted gym memberships

Opportunities to volunteer

Incremental holiday allowance

Qualifications

• Experience in a fast-paced retail environment with supervisory responsibilities.
• Strong communication and training skills to develop staff effectively.

Responsibilities

• Deliver excellent customer service and maintain high shop floor standards.
• Train and develop staff while driving sales and achieving KPIs.

Skills

Supervisory Experience

Customer Service

Sales Target Achievement

Training and Development

Communication Skills

Attention to Detail

Retail Trends Knowledge

Job description

Role overview:

Being part of the store’s Junior Management team, you will provide managerial support and help maintain and improve the levels of customer service throughout your section. You will assist in supervising all staff while maintaining shop floor standards. Additionally, you will handle certain managerial processes daily as instructed by Store Management.

Responsibilities:

• As a supervisor, you’ll be responsible for:

• Delivering excellent customer service by addressing complaints and inquiries, ensuring staff appearance aligns with company guidelines, and understanding the customer service measurement programme.

• Driving and exceeding sales targets by monitoring staff service levels, utilizing in-store devices to promote the full product range, and analyzing reports for effective product placement.

• Maintaining high visual merchandising standards through engaging visual techniques, ensuring stock is clean and presentable, and supporting sales floor standards.

• Training and developing staff by assisting with new employee induction, encouraging personal progression, and overseeing the completion of relevant training assessments.

Role objectives and KPIs:

• Contributing to achieving or surpassing the store’s monthly sales target.

• Driving all additional KPIs including Units, Conversion, ATV, UPT.

• Achieving upselling or cross-selling targets.

• Maintaining a high Net Promoter Score.

• Ensuring stock accuracy during store audits.

• Ensuring all new colleagues complete mandatory training.

Skills and Experience:

• Previous supervisory or Team Leader experience in a fast-paced retail/customer-facing environment.

• Passionate about retail with a good understanding of the latest trends and competitors.

• Previous experience in coaching and mentoring individuals.

• Strong communication skills.

• Strong attention to detail and ability to maintain high standards on the shop floor.

• Ability to promote JD Group values to internal and external stakeholders.

Benefits:

• Monthly discretionary bonus schemes.

• Company discount of 25% off many products in-store and online (JD Sports, Size?, Foot Patrol, Blacks, Millets, GO Outdoors).

• Exclusive deals and discounts from retail and hospitality businesses via our online benefits platform (TELUS Health).

• Access to counselling services, digital health, and well-being advice through TELUS Health.

• Health cash plans.

• Wide range of internal development courses for personal and professional growth within the Group.

• Access to apprenticeships and accredited qualifications—earn while you learn and gain nationally recognized qualifications (England Only).

• Discounted gym memberships at JD Gyms.

• Opportunities to join colleague networks, share experiences, and support initiatives for positive change.

• Opportunities to volunteer and contribute to JD Foundation.

• Employer engagement forums to influence positive change.

• Incremental holiday allowance.